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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional level experience staff and kind.

Very professional level experience staff and kind. Not judgmental Reviewed on: 2nd May 2024

I went from constant sleepless night worrying about...

I went from constant sleepless night worrying about money to having a fair and sensible plan to pay back my debt. I cannot thank stepchange enough. Reviewed on: 2nd May 2024

they were very helpful from the frist phone call the...

they were very helpful from the frist phone call they made me feel relaxed and madecexpliaing really easy Reviewed on: 2nd May 2024

They have been a light at the end of a long dark tunnel

They have been a light at the end of a long dark tunnel for me. They have provided a flawless service over the years and I can't thank them enough for their help and support. Reviewed on: 2nd May 2024

Kind and supportive staff

Kind and supportive staff who are non judgemental with regards to your personal circumstances. Debt management plans are designed to your level of income and expenditure, work well and can be updated easily with changes in circumstances. Online access makes the plan easy to manage. I would highly recommend Stepchange to people who need support with debts. Reviewed on: 2nd May 2024

Debt overload

I was so low in life, never known which way to turn. At my old work place they was not very nice. My bank put me in contact with step change best thing ever stopping the bill man knocking on my door, was able to buy food, get my hair done and buy cloths. Thank you stepchange. Reviewed on: 2nd May 2024

The team changed my whole life.

The team at step change genuinely make a difference. Their intervention is capable of changing lives and supporting individuals on a new journey. Reviewed on: 2nd May 2024

Best company

Thank you for helping me with my debts , very helpful and very understanding staff. Reviewed on: 2nd May 2024

StepChange definitely changed my life.

StepChange definitely changed my life. I had got into a lot of debt with credit cards and was only paying them minimum amount which did not even cover the interest. I went to Citizens advice who recommended StepChange and they took over and worked out a plan to pay off the cards. I hope to be debt free in 2026. Reviewed on: 2nd May 2024

Very grateful raising my head above the water.

First of all,I was a bit ashamed of my financial situation after the Covid virus. I was in a lot of deaths with credit cards and other store purchases. After getting paid and paying credit cards and other essentials spending like rent etc,I was barely able to hold my head above the water. I did some research and came upon the StepChange Charity and with nothing to loose I call them.It was the most important decision that I made I was almost in tears when I finished talking to one of their advisors who was able to reassure me of my confidence and was able to talk through all of bills, expenses. They were able to work out a plan for me which I am very grateful for. I am not dept free as yet, but I am in a far better place than a couple years ago. Thank you for all your support and advice that you have given me and I can still call if I am in a difficult situation. For eg. I was in a situation where I couldn’t make my monthly payments and they were able to readjusted my payments. I have about 3 more years to go before I am dept free, if it wasn’t for StepChange Charity I wouldn’t be able to be in this position where I am able to pay off all of by deaths. Reviewed on: 2nd May 2024

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