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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16762 reviews)

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4.95

Based on 16,762 reviews, last reviewed 14th May 2026

98400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange honestly saved my life I contacted StepChange when I had no idea where else to turn. Creditors were contacting me daily and I felt out of control, helpless and hopeless. I c... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16762)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

StepChange has literally saved my life.

StepChange has literally saved my life... I lost my job and became overwhelmed with my bills at they heaped up. When I though I was out of options and had nowhere to go... StepChange helped me. The help I received was kind, professional and non-judgemental. I'm so thankful to a friend for telling me about StepChange. I have been able to pay off my debt at a rate that I can manage and in one year... I will be fully debt free. They have helped sleep again at night and to get my confidence back. Thank you to the wonderful people at StepChange. Thank you! Reviewed on: 1st May 2024

Absolutely brilliant, supported me through a diffic...

Absolutely brilliant, supported me through a difficult financial situation and helped me regain control over my finances. Reviewed on: 1st May 2024

Back in control!

There are very understanding and explained everything, instantly lowering my stress levels. Even offering support with my mental health. It takes time to get back in track, but it's good to know my finances are under control now. Reviewed on: 1st May 2024

It was really hard reaching out but call handlers ma...

It was really hard reaching out but call handlers made the process easy. Reviewed on: 1st May 2024

Stepchange help to ease the worry of debt management.

Stepchange help to ease the worry of debt management. They are with you every step of the way and their communication to all involved is first class. Reviewed on: 1st May 2024

Great advice and not judgemental.

Great advice and not judgemental. Helped so much. Reviewed on: 1st May 2024

Really helped me out of a difficult financial position.

Really helped me out of a difficult financial position. Very friendly and helpful. Also very expert in financial options. Reviewed on: 1st May 2024

Great Advice

From the onset, I had a one to one conversation, with a caring and knowledgeable advisor. A budget was drawn up and everything went smoothly. I am slowly clearing my debt at an affordable rate. Reviewed on: 1st May 2024

Very helpful and very polite they put you at ease fr...

Very helpful and very polite they put you at ease from the word go and you are under no pressure to agree to join Reviewed on: 1st May 2024

Best financial advice for debt management

I was drowning in debt and failing to know where to turn and how to manage. StepChange provided a reassuring assistance and helped advice and put in place a DMP with my budget to manage my debt and stop them rising. Reviewed on: 1st May 2024

Alternative products

Debt solutions (discontinued)
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from My Debt Plan 4.84 from 367 reviews
Debt advice
from Money Wellness 4.92 from 5682 reviews

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