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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Incredibly helpful, non judgemental, knowledgeable

Incredibly helpful, non judgemental, knowledgeable people work at this great charity. Most of the advisors have gone through what you are going through so combine empathy and real understanding of your situation with informed and reassuring advice. The DMP takes care of dealing of dealing with creditors and a real weight off one's shoulders Reviewed on: 1st May 2024

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

have been with stepchange for some years now and the...

have been with stepchange for some years now and they have help me very much. Reviewed on: 1st May 2024

Stepchange, THANK YOU !!

Stepchange’ empathy and compassion has helped me through a difficult and stressful period of my life - I wish I had sought their advice sooner.. Reviewed on: 1st May 2024

Debt Management made easy

Took all the stress out of managing debts, staff all have been understanding and excellent. Hardest part was making the initial call Reviewed on: 1st May 2024

Excellent customer service.

They offered exceptional support and direction to help me manage my finances. Which gave me peace of mind . Reviewed on: 1st May 2024

Great service

Very happy with the service and help that they provide. Reviewed on: 1st May 2024

Helped us no end in managing our debt

Helped us no end in managing our debt Reviewed on: 1st May 2024

Staff are caring and go out of their way to help you...

Staff are caring and go out of their way to help you feel like you are not on your own. Reviewed on: 1st May 2024

Great to work with and very helpful.

Great to work with and very helpful. Reviewed on: 1st May 2024

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