Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

View other StepChange products

4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange saved me from drowning in a sea of debt.

During my time as a client of StepChange they have helped me immeasurably. Without their constant help and support I doubt very much if I would still be here now. I really can't thank them enough. Reviewed on: 1st May 2024

Stepchange helped us when we were struggling.

Stepchange helped us when we were struggling with money ,more going out than coming in. It’s taken a few years to clear out debts but we did it . I’d recommend Stepchange to anyone .Really helped to curb our spending and now are debt free. Very easy process and very helpful. Reviewed on: 1st May 2024

Help is at hand!

First impressions were that no matter what situation you are facing and how desperate you feel, they can help you gain control with no judgement. The anxiety and worry that surrounds debt can lead to devastating outcomes with people feeling suicidal so that first contact is everything! I think they do an amazing job. Step forward and Step change! Reviewed on: 1st May 2024

Real Understanding

Provided invaluable support and empathy during a challenging period Reviewed on: 1st May 2024

I have used Step Change twice.

I have used Step Change twice. They have always been professional and totally understood my difficult circumstances providing excellent advice and putting my mind at easy. Money worries stopped causing anxiety thanks to StepChange Reviewed on: 1st May 2024

They are so helpful.

They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024

They were extremely helpful and friendly they comple...

They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024

Easy, helpful and made life a lot more comfortable t...

Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

Solved my problems very helpful will definitely reco...

Solved my problems very helpful will definitely recommend to friends can't thank them enough top marks Reviewed on: 1st May 2024

Gaining control of my debts

I was very concerned about my mounting debt and step changed showed me how to have a plan to reduce the debt.the pressure eased. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub