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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They are absolutely brilliant they really helped me...

They are absolutely brilliant they really helped me when I was struggling. Great, great company, recommended to anyone that needs help... Reviewed on: 1st May 2024

understanding very good at their job thank you

understanding very good at their job thank you Reviewed on: 1st May 2024

I was struggling and drowning in debt I spoke to Ste...

I was struggling and drowning in debt I spoke to Stepchange and they talked through various options for me , the process was easy and very non judgemental Reviewed on: 1st May 2024

Excellent support and took sleepless nights away gav...

Excellent support and took sleepless nights away gave us back our life Reviewed on: 1st May 2024

Step change was a saver for me, and even still they...

Step change was a saver for me, and even still they continue to be so professional and considering with myself and my situation. They are amazing individuals and customer service is through the roof. Reviewed on: 1st May 2024

They helped me deal with my debts and move forward t...

They helped me deal with my debts and move forward to become debt free. They are always on the phone with support when. Needed Reviewed on: 1st May 2024

Really nice staff there.

Really nice staff there. Very knowledgeable and helpful and compassionate. Haven’t had a single issue with my experience so far. No more letters and everything is calm :) Highly recommend Reviewed on: 1st May 2024

Life changers

I was in a really bad situation financially, which put me in a bad place mentally. Stepchange lifted the Weight of the world off of my shoulders and allowed me to breath again. They were so understanding and non-judgemental. I highly recommend anyone to seek help with Stepchange, if in uncontrollable debt. Reviewed on: 1st May 2024

Excellent service i would highly recommend.

Excellent service i would highly recommend.. really helpful very understanding Reviewed on: 1st May 2024

Given a new life

This company and the agents have turned my life around by producing my debt solutions, Easy to deal with, if you're dealing with mounting debts whatever the reason this is your first port of call Reviewed on: 1st May 2024

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