Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

View other StepChange products

4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They have turned my life around

They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024

Great service helped me out massively

Great service helped me out massively Reviewed on: 1st May 2024

Very patient keep me informed on regular basis and g...

Very patient keep me informed on regular basis and great advice, I could at last stop worrying Reviewed on: 1st May 2024

Step change has really helped me with debt management.

Step change has really helped me with debt management. Reviewed on: 1st May 2024

I’m not one to leave reviews but I felt like I neede...

I’m not one to leave reviews but I felt like I needed too so I can make people aware. I was so apprehensive about even typing “step change” into google, but my debt was getting out of control and I had a brand new baby girl so everything felt like it was getting on top of me. I now have 1 manageable payment and the procces was so straight forward. I really really recommend. Please don’t struggle there are options out there such as step change ! Reviewed on: 1st May 2024

Stress Free Debt Management

Easy to set up account and debt details. Also ongoing management straightforward. A very valuable service. Thank you. Reviewed on: 1st May 2024

Very helpful, no judgement and advice was excellent.

Very helpful, no judgement and advice was excellent. Have recommended other friends who needed help and they to have been very pleased with results Reviewed on: 1st May 2024

Live Again

Unexpected circumstances left me unable to meet credit repayments I asked one company for a little leeway but they refused A friend recommended StepChange I was reluctant to ring them at first but sleepless nights made me realise I needed help StepChange were so helpful I just cried Best move I ever made was giving them a ring Reviewed on: 1st May 2024

You took the pressure off me to sort debts whilst i...

You took the pressure off me to sort debts whilst i dealt with cancer Reviewed on: 1st May 2024

Fast help

Great advice easy to talk advisers listen to you and help fast Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub