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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16732 reviews)

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4.95

Based on 16,732 reviews, last reviewed 13th May 2026

96950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind Initial debt was immediately reconfigured into a manageable payment plan. Contact with StepChange was efficient and easy, giving excellent advice and... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16732)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Money Stress

Helped me to sort out my money which was a massive relief after months of worrying, feel back in control after sorting out a manageable plan that allows me to reduce my debts Reviewed on: 1st May 2024

Very helpful professional advice from beginning to e...

Very helpful professional advice from beginning to end they help you every single step from beginning to end Reviewed on: 1st May 2024

Stepchange DMP

I have nothing but good things to say about Stepchange, I have had a sympathetic exchange with all the customer service people and no judgment whatsoever with myself for my situation , which I have found myself in . Reviewed on: 1st May 2024

Fantastic experience

I will never forget when I first spoke to Stepchange. Your finances feel insurmountable and you feel so lost. On talking to Stepchange I felt someone was listening and they put me at ease. It was great to know there are options for us all. Reviewed on: 1st May 2024

Helped me take the weight of debt off my shoulders!

Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024

I was at rock bottom got in touch with step change t...

I was at rock bottom got in touch with step change they helped me with my debts etc did a plan on repayments havnt looked back they are amazing they saved my life, I would reccomend getting in touch if you are having problems, they won't judge Reviewed on: 1st May 2024

Great help with unbearable debts

Great help with unbearable debts Reviewed on: 1st May 2024

No- nonsense help in solving problems

Whenever I’ve had a problem, whoever I’ve spoken to at Stepchange has settled it to our mutual satisfaction. Reviewed on: 1st May 2024

Life Savers

When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024

Saved my life.

They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024

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