Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Simple and understanding.

Simple and understanding - easy to contact, no unnecessary waiting around. Good advice and suggestions for the future. Reviewed on: 2nd May 2024

Step Change is none judgemental they work with you a...

Step Change is none judgemental they work with you and listen. And give the best debt advise Reviewed on: 2nd May 2024

StepChange has helped me a lot.

StepChange has helped me a lot.. Reviewed on: 2nd May 2024

StepChange has helped me and my family so much I did...

StepChange has helped me and my family so much I didn't know where to turn with the debts I had but now I'm worry free and I know my debits are being taken care of Reviewed on: 2nd May 2024

Peace of mind

When I contacted StepChange, I was desperately worried about my debts. They sorted my affairs for me and now I have peace of mind and my DMP is working for me. I would definitely recommend Anybody with money worries to contact them and get their life back. Reviewed on: 2nd May 2024

A big relief

The process was so easy, I managed to consolidate all my debts in one payment through their DMP. I wish I had done it sooner. I will be debt free in under 4 years and feel I am in control of my finances. Reviewed on: 2nd May 2024

Stress free

They basically took all my troubles away after my mother became ill. I'm able to concentrate on her now. Reviewed on: 2nd May 2024

Having been with step change since 2021 .

Having been with step change since 2021 .Its been the best decision I have ever made .They have helped me take control of my debts and by paying them a payment each month which gets distributed to my creditors I know eventually that my debts will be paid off to have that knowledge of knowing that is a great comfort and a real stress relief. Reviewed on: 2nd May 2024

Dependant on your situation, remember you must open up.

Dependant on your situation, remember you must open up. StepChange realy help in this , polite, knowledgable,work with you and for you, it may take time but I found they go the extra mile. Reviewed on: 2nd May 2024

Stepchange changed my life!

Using the Stepchange service to manage my debts has been brilliant! They offer a straightforward, non judgemental and realistic way to cope with debt, which allows you to get back on track with your finances, stop feeling anxious and fearful about the future, and get your life back. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub