Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

View other StepChange products

4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Saved my life.

They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024

Easy, staff knowledgeable and understanding.

Easy, staff knowledgeable and understanding. Online access good. Always available to help. Reviewed on: 1st May 2024

I was in a black hole I thought I had no way out but...

I was in a black hole I thought I had no way out but someone told me about stepchange and I contacted them and it was amazing from the start. The support is amazing and I no longer felt I was stuck Reviewed on: 1st May 2024

My experience was very easy to follow and clear.

My experience was very easy to follow and clear. I would have asked for more. Reviewed on: 1st May 2024

Seamless service.

Seamless service. Made me feel listened to and reassured. Reviewed on: 1st May 2024

Great Charity for DMP

Great company overall very friendly and helpful start, reassured me a number of times upon going into a DMP. Since entering I haven’t had any issues at all. Reviewed on: 1st May 2024

Saved my home

They took all my debts, credit card, personal loans, combined them into one payment. But they approach the lenders, not us, which makes the process so so less stressful. They saved my flat and stopped me being homeless. Reviewed on: 1st May 2024

Life transforming!

StepChange has honestly transformed my life. I was drowning in debt and talking to creditors directly wasn't getting me anywhere. I really wish I had arranged something before but it's never too late. They are so kind, understanding and knowledgeable. I highly recommend StepChange. They are doing great work and can help you! Reviewed on: 1st May 2024

Considerate and understanding

Found them very understanding and knowledgeable. They were able to point me in the correct direction for my circumstances. I now feel more in control of my situation. Reviewed on: 1st May 2024

I made a costly error when separating from wife with...

I made a costly error when separating from wife with payday loans didn't understand what I was doing as paying rent and a mortgage. They helped me to sort out the payments and took alot of heartache and worry away Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub