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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

They took care of everything, all information to cre...

They took care of everything, all information to creditors was accepted and we can actually manage now. Reviewed on: 1st May 2024

worried about our debts

Me and my partner were so worried about our debts but step change made it so easy for us. They were friendly and helpful and filled us with so much relief, Couldn’t recommend them enough. Reviewed on: 1st May 2024

I m very much satisfied for the best services provid...

I m very much satisfied for the best services provide me Reviewed on: 1st May 2024

Stepchange have helped me to become debt free - some...

Stepchange have helped me to become debt free - something that i didnt ever believe was possible. I am extremely grateful Reviewed on: 1st May 2024

Stepchange helped me when I was driving in debt, bei...

Stepchange helped me when I was driving in debt, being chased for missed payments and worrying about ppl turning up at my door. They were so nic, knowledgeable and understanding. I am in a much better place financially while chipping away at my debt. I’m not left without the ability to meet my households basic living expenses each month Reviewed on: 1st May 2024

They helped me every step of the way.

They helped me every step of the way. Very knowledgeable. Reviewed on: 1st May 2024

Personal crisis

Stepchange have helped me through what was a nightmare for me personally. I am more than grateful to them for their help and support throughout my debt crisis. Reviewed on: 1st May 2024

Was at my lowest when I went to step change , they h...

Was at my lowest when I went to step change , they have been amazing Reviewed on: 1st May 2024

They have helped me clear a majority of my debts ove...

They have helped me clear a majority of my debts over the last 5 years, always there on the end of the phone should you need to speak to anyone. Reviewed on: 1st May 2024

Made such a difference to my life.

Made such a difference to my life. Debts finally feel manageable Reviewed on: 1st May 2024

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