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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I found them very helpful and understanding of my si...

I found them very helpful and understanding of my situation. I didn’t feel judged. My anxiety over my debts started to reduce, once I contacted them. Wish I’d done it sooner. Reviewed on: 2nd May 2024

So helpful.

They where so helpful when I needed help at the worst time of my life with debt. The help they gave was easy to understand and got everything sorted in place for me , they where fantastic. Reviewed on: 2nd May 2024

I'm not too good at speaking over the phone and step...

I'm not too good at speaking over the phone and stepchange done all the work for me online. I can now sleep at night without worrying about my debts. Excellent service, thankyou so much for helping me Reviewed on: 2nd May 2024

I’ve had great dealings with this company and the ar...

I’ve had great dealings with this company and the are very considerate really looked after me-I would recommend them anytime excellent is the word for it Reviewed on: 2nd May 2024

Very helpful people

Very helpful people, quick to respond and excellent service Reviewed on: 2nd May 2024

I was in a bad position and they helped me turn thin...

I was in a bad position and they helped me turn things around Reviewed on: 2nd May 2024

reliable

when i in trouble with my debt step change help me to consolidate my debt and i move on with my life Reviewed on: 2nd May 2024

Light at the end of the tunnel!

StepChange has helped us out of a debt problem and have taken it all in their stride without commenting on or 'telling us off' as to why we got into this pickle. They are completely neutral and give a lot of help and advice as well as sorting out our creditors. It's a great relief to have them on your side. Reviewed on: 2nd May 2024

Fantastic from the start helping me sort a great pla...

Fantastic from the start helping me sort a great plan for my debt payment plan Reviewed on: 2nd May 2024

Take those first steps, they're there to help

Dealing with debt and admitting to big companies that you're struggling is terrifying. However, from the second I started dealing with StepChange it felt like it was the easiest process in the end like ripping off a plaster. Once you take the first steps of getting yourself sorted with them, you've got full support from actual human beings who care about helping you out. I frequently asked questions regarding my debts that I thought would be so stupid because it's stuff I thought I should know the answer to, but every question was answered respectfully and patiently, clarifying as much as I needed them to. I suffer from anxiety so talking to someone on the phone was always a struggle but they're readily available online too via chat which was my regular way of getting in touch as I process written word better than verbal instructions. I'm now 3-4 months into my debt management plan. I have managed with their support to clear one big debt that they were unable to take charge of (they weren't able to manage my HP on my car due to its status,but they gave me advice on how to talk to my finance company and what questions to ask with regards to clearing that myself). Because of my regular payments to them each month,it's made everything a lot easier with making outstanding payments to other debtors and with handling my own finances a bit better. It's still a struggle each month to make ends meet, but StepChange allow the freedom to breathe easier and they take away the stress of dealing with everything alone by handling your main debtors so you can deal with the smaller stresses in life. Reviewed on: 2nd May 2024

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