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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thanks for helping

I was in stress, Could not sleep, Really took my stress away Reviewed on: 2nd May 2024

Very worrying time but got the help I needed

Very worrying time but got the help I needed Reviewed on: 2nd May 2024

I cannot recommend Step Change highly enough.

I cannot recommend Step Change highly enough. They are amazing, helpful, non-judgemental and professional. Reviewed on: 2nd May 2024

Getting a DMP is the best thing I've ever done

Getting a DMP is probably the best thing I've ever done. Although you're pretty much giving up your credit score for a few years, the alternative for me was drowning in interest with no sight of a way out. A DMP allowed me to stop the bleeding and start my journey to becoming debt free. I'll be debt free at the end of this year and I can't wait to finally start again! Reviewed on: 2nd May 2024

been with stepchange a few years great set of people

been with stepchange a few years great set of people Reviewed on: 2nd May 2024

Non judgmentental, practical & reassuring.

Non judgmentental, practical & reassuring. Help with dealing third parties Reviewed on: 2nd May 2024

Stepchange are helpful in that they assisted me in m...

Stepchange are helpful in that they assisted me in managing g my debt situation. They Know what to do and give me the support to do what needs to be done Reviewed on: 2nd May 2024

Guardian Angels

They helped me through a very dark period in my life with my finances, i felt like i was drowning and had no where else to turn. l wouldn’t be here today without them. Reviewed on: 2nd May 2024

Very helpful and professional staff,always able to a...

Very helpful and professional staff,always able to assist Reviewed on: 2nd May 2024

An incredible and supportive service

Stepchange helped set up my Debt Management plan 2 years ago. They were kind, understanding and incredibly helpful, finding the right plan for my family in a non judgemental way. I cannot put into words the impact this has had on our family (in a positive way!). We are all happier, healthier and not constantly worried about our debts and finances. Our situation had caused me to be incredibly stressed, anxious and medicated, with debts consuming my every thought. Stepchange has helped us learn how to budget appropriately and has been very supportive. I honestly don't know if I would be here today if it wasn't for stepchange- thank you so much! Reviewed on: 2nd May 2024

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