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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life Changer

Stepchange is a Life Changer. I was addicted to Credit Cards and living a vicious loop of taking loans to consolidate other ones . For years all that I had was debts that I simply couldn't managed, until I found Stpechange . The process is seamless . Their team is friendly and professional, and honestly they just took control of all my debts and made it into one manageable payment . I feel free of debts & I learned to live a life without using any Credit . A Game Changer . Reviewed on: 2nd May 2024

Amazing staff who reassure you.

Amazing staff who reassure you. Always have the answer to your questions, never judge you, just genuinely want to help you. Reviewed on: 2nd May 2024

So easy to set up .

So easy to set up . Everyone so nice and friendly to talk to. No judgement just wanting to help and making sure your on the right plan for you. Reviewed on: 2nd May 2024

Helped me out from my first phone call call

Helped me out from my first phone call, easily changed when my finances changed and I'm now close to being debt free. Reviewed on: 2nd May 2024

One of the best, I not the besy

Over the years, people StepChange have been unfailingly sympathetic and helpful.. I cannot recommend them highly enough. Reviewed on: 2nd May 2024

Excellent

No judging, friendly, understanding company that helped me find my peace again Reviewed on: 2nd May 2024

I was in debt and step change is helping me alot.

I was in debt and step change is helping me alot. Reviewed on: 2nd May 2024

Brilliant organisation.

Brilliant organisation. Literally saved my life! Easy to use website. Lovely staff. Took all the pressure off of me. A huge weight off of my shoulders, they took on all the communications etc. Reviewed on: 2nd May 2024

Highly recommended. Saved me from spiralling!

4 years ago I was left heavily in debt by my ex partner. I didn’t know what to do so contacted Stepchange. They were great and helped me deal with it and stopped me spiralling further. Every month I’ve chipped away at the debt and will now be debt free by the end of the year which is a fantastic feeling! Reviewed on: 2nd May 2024

Superheroes without a cape!

When I first rang StepChange I was in a very bad financial position with a range of debts hanging over my head. I didn’t know how to deal with the mounting charges and interest charges being added to my debts . StepChange explained how they could help me become debt free, of course I was in! My debt management plan has been adjusted throughout to accommodate any financial changes and of course when one of the debtors is paid fully. When I lost my job during Covid, I rang StepChange worried, but they immediately settled any worries and talked me through my options. I would 100% recommend StepChange to anyone who is having trouble keeping up with their debtors payments and can’t see a way out, StepChange are like the superheroes in my story but without a cape! Reviewed on: 2nd May 2024

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