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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

Step change are very empathetic towards helping.

Step change are very empathetic towards helping, they are non judgemental, very patient, and give great advice. All customers should be treated this way. Very Good. Reviewed on: 2nd May 2024

Stepchange closed my case and returned money which I...

Stepchange closed my case and returned money which I had overpaid but still had debtors chasing me afterwards as the balances were not fully settled. However, very reliable and got me out of a lot of trouble. Really they are a life line. Reviewed on: 2nd May 2024

Best support ever

Help was there at the time of need amazing service Reviewed on: 2nd May 2024

No judgement. Just help and understanding

We were going out of our minds worrying after a change in finances left us unable to meet our commitments. After being told about stepchange we phoned them and they have been non judgemental and helped immensely with my mental health. If anyone has worries financially, please don't let it ruin your life. Contact stepchange for support and help. Nobody wants to go through this kind of thing in their lives but the fact that these post covid times has left many of us in a much different situation and it's so wonderful to have this kind of assistance. Reviewed on: 2nd May 2024

Expert advice from knowledgeable staff

The lust of options available to help you with your problem or clearly explained with allows you to get back on track. Reviewed on: 2nd May 2024

Saved me

When I thought I could see no end step change saved me Reviewed on: 2nd May 2024

I have big problems with debit credit card and day l...

I have big problems with debit credit card and day loans, they sorted it out very fast , no stress and every time I needed to speak to them answered phone straight away Reviewed on: 2nd May 2024

They helped me and took alot of stress away.

They helped me and took alot of stress away. I would recommend them to anyone who is struggling with debt. Reviewed on: 2nd May 2024

Mental Health found a way out!!!!

I was suffering with mental health an was getting more an more anxious an scared about my deft son universal credit through no fault of my own just hit me like a ton of bricks so I’d heard of your company on tv an was so hard for me to ring you but so glad I did as you’ve helped no end with sorting my bills out for me would recommend this company to anyone who feels they can’t reach out brilliant service!!! Reviewed on: 2nd May 2024

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