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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I honestly couldn’t be more thankful for how much St...

I honestly couldn’t be more thankful for how much StepChange has changed my life. The DMP has meant I am now 100% debt free and has helped me regain my life back - literally. I had few options for support available to me due to earning a reasonable salary even though my monthly debt repayments meant I was left with too little, but with the support they gave me it meant I was able to make one payment each month based on my budget, also taking into account health issues. Stepchange enabled me to build a healthy spending routine within my means and I am now more than confident that I will never fall into debt through my own choices again. Whenever I had questions or concerns the customer service was fantastic, staff are understanding and informative. If anybody is considering this - Do it! Call them and talk to them and have faith that things can get better and that there is help even when you don’t think you may qualify for it. Best decision I ever made. Thank you StepChange for the amazing work you do and the difference you make - when I say I wouldn’t be where I am today that’s down to you guys. Reviewed on: 2nd May 2024

STEPCHANGE HAVE BEEN SO HELPFUL

STEPCHANGE HAVE BEEN SO HELPFUL OVER TIME TO ASSIST ME TO UNDERSTAND MY FINANCIAL SITUATION AND ONGOING Reviewed on: 2nd May 2024

Professional advice for people who are struggling fi...

Professional advice for people who are struggling financially. Reviewed on: 2nd May 2024

They make it stress free.

They make it stress free. If there’s a problem they will help you Reviewed on: 2nd May 2024

Stepchange have been amazing for me, unfortunately m...

Stepchange have been amazing for me, unfortunately my son who set it up for me passed away and I don’t have any passwords etc, but they have maintained my debt management,can’t thank them enough. Reviewed on: 2nd May 2024

Brilliant service, no judgement

Brilliant service, no judgement, has meant that I am debt free for the 1st time in 30 years, which I would never have manged on my own. Reviewed on: 2nd May 2024

An absolute must for debt help

They have helped us out of a very difficult and stressful situation a number of years ago and are still helping us to this day with a long term solution Reviewed on: 2nd May 2024

Nice support when you are in difficulties

Simple but professional way to process Reviewed on: 2nd May 2024

I was very worried about my finances until I found S...

I was very worried about my finances until I found StepChange. They have helped me face the total of all my debts and then to help negotiate an agreed way forward between all those I owed money at a monthly rate they would accept and I could afford. It does involve a considerable part of my income being paid towards my debts. It has also meant me having to considerably reduce my outgoings and to go out far less. It is also going to take several years of these restrictions while the debt is paid. StepChange are realistic and allow for some items like cars and microwaves etc to wear out over the period and to need repairing. You also have to take part in yearly reviews to check your current financial situation and see if it needs amending. Reviewed on: 2nd May 2024

No more sleepless nights

I was constantly worried about my debts and struggling to catch up. StepChange saved me. Brilliant and very professional staff and an easy process to follow.They really do change your life. Reviewed on: 2nd May 2024

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