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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Overwhelmed with debt.

I was overwhelmed with debt and the interest being added to it every month meant it was going to take forever to pay it all off. Enter Stepchange, who took the weight off my shoulders, organised a repayment schedule with all my creditors and, most importantly, stopped the interest being added to my debt. I was debt free after 2-3 years of repayments and again able to rebuild my credit rating. Don't even think about using Stepchange, just DO IT!. Reviewed on: 2nd May 2024

I've been using stepchange for a while now and the r...

I've been using stepchange for a while now and the relief I get from knowing that I don't have to deal with my creditors is just so reassuring I have no stress because I pay each month by direct debit to stepchange and they do the rest. Reviewed on: 2nd May 2024

...very helpful

Very helpful , they manage my debt , very professional Reviewed on: 2nd May 2024

Solves every query/issue instantly!

Solves every query/issue instantly! Stress free rest assured! Reviewed on: 2nd May 2024

I was struggling a lot before I got in touch with St...

I was struggling a lot before I got in touch with Stepchange. From the very start everyone I spoke to was very friendly and put me at ease, at last I could see a solution. Never once did I feel judged Reviewed on: 2nd May 2024

Very helpful and and professional staff.

Very helpful and and professional staff.Genuinely trained to help people in need. Reviewed on: 2nd May 2024

One payment instead of 4 is so much easier.

One payment instead of 4 is so much easier. They only ask for money you have spare to pay off your debts. Reviewed on: 2nd May 2024

Changed My Life

StepChange changed my life,i am no longer constantly worrying about debt, they sorted out an affordable monthly payment for me, and i see my debt going down now, everyone i have ever spoken to there has been lovely, i could not recommend them enough, they gave me my life back. Reviewed on: 2nd May 2024

Very professional non judgemental organisation.

Very professional non judgemental organisation. Who understand individuals situation and look for the best resolve. Reviewed on: 2nd May 2024

I am very grateful for all the help that Stepchange...

I am very grateful for all the help that Stepchange is giving me Thankyou my debt is a weight off my mind now I can be helped Reviewed on: 2nd May 2024

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