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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16779 reviews)

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4.95

Based on 16,779 reviews, last reviewed 16th May 2026

99250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt and overall financial help Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16779)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Debt help

Very professional and helpful service. Always willing to listen with lots of patience and care for the clients. Would recommend to anyone struggling with debt. Reviewed on: 28th July 2023

Very helpful, clear adivse, trustworthy and accessible

They are super helpful, reliable transparent, genuinely concerned, no gimmicks just they to go above and beyond to help. Reviewed on: 28th July 2023

Extremely helpful

Extremely helpful, non judgemental and always on gand to help answer any questions, I wish I found them earlier Reviewed on: 25th July 2023

Stepchange Debt Advice

Stepchange have been extremely helpful, patient and understanding with my debt issues Reviewed on: 25th July 2023

excellent service

I got into a little bit of a problem with my credit cards and I approached Stepchange and they got me the right solution of a debt management plan, I can now rest easy knowing that bailiffs wont be knocking on my door. I would highly recomend Stepchange to anybody, dont be scared its easy. Reviewed on: 25th July 2023

Stepchange

Brilliant service really helpful to help clear all my debts. Easy to use, online, really helpful would recommend it to anybody. Reviewed on: 24th July 2023

Amazing!

Step Change have helped me by setting up a debt management plan to get back in control of my finances. Everyone I have spoken to have been amazing! I was put at ease and exerything was explained to me. Thank you step change! Reviewed on: 24th July 2023

Lifeline

I ended up in debt and heavy borrowing due to my wife’s mental illness. The stress was affecting every part of my life. I contacted Stepchange and they basically threw me a lifeline. They organised my repayments and froze any action from my creditors. I have been able to control the budget in regards to every day life and also the repayments. Everything is online and communicating with Stepchange is brilliant. I have now been with Stepchange for about 6 months and been able to keep my head above water. I have a clear plan and making headway into paying all of my debts off. Thank you to everyone at Stepchange. I must add that every time I called them, there was always a non judgemental person on the other end of the phone and they were very supporting and sympathetic. And I might they wer extremely knowledgeable. Reviewed on: 24th July 2023

Helped with my debts

I joined step change last year & they combined all my debts with one monthly payment I managed to do all this online as I struggle to speak to people on the phone I manage to email them with any problems I have it can take sometime to get an email back but still sorts my issue out thank you step change help that is free is amazing they definitely deserve an award Reviewed on: 23rd July 2023

Fantastic

This charity has been an absolute life saver. I heard about them on a radio programme and they have just been wonderful in helping me to get back on my feet after a period of deep depression that racked up a lot of debt. Reviewed on: 22nd July 2023

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