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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

STEPCHANGE have always helped me managing my debt to...

STEPCHANGE have always helped me managing my debt to an extreme level and so grateful and pleased with their excellent and quality customer service.Keep it up Reviewed on: 2nd May 2024

They where fantastic, took all the stress away where...

They where fantastic, took all the stress away where incredibly helpful understanding and efficient. They took so much off my shoulders by helping to bring the unmanigibable into something manigable Reviewed on: 2nd May 2024

All of the staff have been helpful and caring of my...

All of the staff have been helpful and caring of my situation. It felt like they genuinely wanted to help. Reviewed on: 2nd May 2024

Step change helped me get my life back on track

Was in lots of debt even though I was working in a professional field. I felt embarrassed asking for help but it had to be done. I was treated with respect and with professionalism. Step change has changed my life and got me on track to sort out my debts and will be debt free in 12 months. It has made me reflect on my purchases and what I need and don't need. It has definitely made me reflect on using credit effectively to increase my credit score and not to get into uncontrollable debt again. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to do. Reviewed on: 1st May 2024

Help is at hand

Just the most understanding and professional people I have come across.They listen and advice you on what options are open to you, couldn’t of done it without them. Reviewed on: 1st May 2024

Needed support

Understanding professional supportive and distressing at a time that is so stressful and over bearing Reviewed on: 1st May 2024

Stepchange saved me.

Stepchange saved me. I was in such a mess after being widowed at a young age with 3 children. I had to use credit cards to live on. They helped to turn my life around! Reviewed on: 1st May 2024

This is a fantastic service to those who need it.

They turned a crisis into something I and my family could actually deal with over time. This is a fantastic service to those who need it. Reviewed on: 1st May 2024

Is the best one to help with all your debt.

Is the best one to help with all your debt. Reviewed on: 1st May 2024

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