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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16776 reviews)

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4.95

Based on 16,776 reviews, last reviewed 15th May 2026

99100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Changed my Life Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16776)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great people

Always willing to help. They listen to what you have to say and always come up with affordable solutions. Never had any complaints. Reviewed on: 15th July 2023

Best thing I ever did

Step Change Debt management are the most helpful company I’ve ever had experience of. They go out of their way with everything the client needs at a vulnerable point in one’s life. They literally have thrown me a lifeline. Reviewed on: 15th July 2023

Excellent

Step change are very friendly they are very helpful and knowledgeable, they help and advise and out your mind at rest. They contact everyone you owe to and help.set up affordable. payments I.would.hughly recommend them Reviewed on: 15th July 2023

Relief after years of anxiety

I have been in dept for most of my 20s, and it's taken me until my 30s to be able to reach out for help. I found that when I had to talk to anyone on the phone, they were kind and understanding and although talking about debt is stil ok hard, I wouldnt have been able to get it under control without help. Reviewed on: 14th July 2023

The nape should change to Stepchill

A great way to live your life again while you got depts knowing that your monthly dept payments are lower and StepChange care about you and your family. Reviewed on: 14th July 2023

Help without judgement

I was at my wits end with debts piling up due to changes in my personal circumstances. I couldn’t see a way out. A friend recommended Step Change, and after entering all my info, they put a sensible manageable plan together for me. The relief was huge. Every time I have contacted their team, I have always had a swift, helpful response. Amazing. Reviewed on: 14th July 2023

Couldn't be easier

I was hesitant to get it touch, out of embarrassment, shame etc however the people at step change are honestly so calm and understanding. Took me through step by step, so helpful, explained everything fully and kept in contact. I'm so glad I finally reached out Reviewed on: 14th July 2023

Saved my sanity

I was desperate and felt ashamed getting into debt. Felt like everything was out of my control. Demanding letters threats to take me to court.. Went on line seen Step Change.. From the initial call to now. They made me feel at ease. Went through my options. They really helped me. I have recommended them to friends who have been in a similar situation My plan is coming to an end. Again I can’t thank step change enough for helping me take control of my life again Reviewed on: 14th July 2023

They are brilliant they helped me.

I was struggling with my debts for the last 18 months. I was only able to pay the interest, but it left me short every month. it was so bad I didn't have anything left for other bills or food I was living on cheap food from the supermarket like beans on toast reduced meals sometimes nothing because I couldn't afford it, I was making myself ill, I am already ill I have bladder cancer. angina and kidney disease I needed proper food not rubbish. 18 months ago I was comfortable I wasn't missing anything and was able to afford all my bills and live properly, I was scared that people would judge me and shout at me for getting in such a mess I just kept paying the interest to keep them off my back I was going out of my mind so I phoned c. a. b. They put me in touch with stepchange they was fantastic they helped me budget my money I got in touch with the creditors to let them know what i was doing they was all fantastic they did not judge me and offer me as much help as I needed until I got onto debt management scheme, stepchangedid the rest I can't praise them enough, the creditors are happy, I have money to live on I can do a proper shop pay my bills and my creditors, thanks to stepchange they have helped me so much thank you.. Reviewed on: 14th July 2023

Peace of mind service

I was getting so worried about my debt not sleeping knowing things were only going to get worse. I took the plunge and rung step change they were so helpful non judgemental and put me at ease. They are really there to help. I'm now all set up sleeping better and would highly recommend them Reviewed on: 14th July 2023

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