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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Fantastic help and advice

Step change are a fantastic organisations, very knowledgeable and fantastic customer care. Reviewed on: 14th July 2023

Step Change of life!

Without these people, my debt problems were just getting worse and worse. Step Change helped me to turn my life around. I am now on my way to a debt free future. Reviewed on: 14th July 2023

Extremely Helpful Debt Management

Step Change changed my life and took over all my worries as I had got myself into extremely bad debt. I would strongly recommend them. They made it very easy to understand and gave no Judgements was all managed online Reviewed on: 14th July 2023

Saved my mental health and finances

I was starting to feel like I was drowning in debt and increasing interest rates and falling credit scores. I contacted Step Change and they were incredibly kind, respectful, knowledgable and helpful. They arranged a plan for me that is manageable and is helping to keep that sinking feeling at bay while I tackle my debts as best I can. If you feel like things might be getting on top of you reach out to step change and they could help start to turn your life around! Thank you Step Change. Reviewed on: 14th July 2023

Step Change are literally angels

I can’t put into words how amazing Step Change are and how they have helped me and my anxiety. I only wish I had done this sooner. I now feel more in control of my money and life and no longer are terrified looking at my bank account. Every person I have spoken to I literally want to hug and thank them for transforming my life. I am actually enjoying working out my finances which is something I never thought I would say. For years it has been on my to do list but I was just too frightened to do it and it was too overwhelming but with Step Change I really have got a new feeling of calm. Thank you so much. Reviewed on: 14th July 2023

Saved me

I have never been in debt always find a way to sort issues but this time I couldn't. Step change helped me with advice and support and are now handling most of my debt with just one payment from me.. Amazing folks. James McGeechan Reviewed on: 14th July 2023

Life change lesson

I have over the last few years my debts built-up because I became disabled, which was because of my job. I had to go on benefits and my debts built-up. I was advised about step change which did change my life excellent and professional advice. 10 out of 10. Reviewed on: 14th July 2023

Excellent service

StepChange helped me when I needed it most and set up a debt management plan for me very quickly. I found the website easy to use and the members of staff I spoke to were polite, professional and knowledgeable. Reviewed on: 14th July 2023

Brilliant debt services

Step change was very helpful and understanding towards my debt, it really didn't take long for them to sort out with my debters what I could afford each month. I totally recommend them Reviewed on: 14th July 2023

Took my anxiety away

Step change were there to help when I hit financial difficulty, they were sensitive when dealing with me and found me a plan that works for me. They take care of everything for you and communication is brilliant. They took my financial stress away. I urge anybody struggling with debt to use stepchange. Reviewed on: 14th July 2023

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