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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,778 reviews, last reviewed 15th May 2026
99200% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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3%
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Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026
Alex A's avatar
Alex A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Stress relief

5
Very quick and professional company that helped me to manage my debt Reviewed on: 13th July 2023
Adam Austin's avatar
Adam Austin

Genuinely life changing

5
It’s different to explain just how much stress overwhelming debt can cause. Finding Step Change has genuinely changed my life. Every one I have ever spoken to has been a perfect mix of compassionate and professional. It’s great to know that I will still be able to pay my debts, but that they will no longer rule my life. Reviewed on: 13th July 2023
Jayslay's avatar
Jayslay

Recommend

5
Very helpful, informative and solution based advise. Reviewed on: 13th July 2023
Willow's avatar
Willow

Excellent

5
They are amazing and so helpful! Iv been struggling since covid and they have helped and made it so easy. I hardly had to do anything they sorted everything. Im so grateful. Reviewed on: 13th July 2023
M.myers's avatar
M.myers

Very professional

5
I could not thank them enough, very professional Reviewed on: 13th July 2023
NL's avatar
NL

Stress relief!

5
Step Change have been incredible from the first time I contacted them in always helping and going the extra mile to make my DMP as smooth as possible. Any issues that have arisen with my debtors have been quickly resolved by StepChange advisors, making the whole process as stress free as possible! Reviewed on: 13th July 2023
Cara Glen's avatar
Cara Glen

Excellent

5
Was referred to Step Change by the bank and within half an hour they made me feel so much better about my situation. Great advice, given with kindness just when you need it most. Reviewed on: 13th July 2023
Jennyca11's avatar
Jennyca11

Life changing

5
I am really satisfied with the advice i recieved from Step Change. It was a hard time that was made clearer with the advice over the phone and email. I was shy at first to talk but now i feel so confident and have everything undrr control. Reviewed on: 13th July 2023
Chloe's avatar
Chloe

Great help when needed

5
Step change helped us out when things came to a head without any judgement. Thank you Reviewed on: 13th July 2023
Kevin Maltby 's avatar
Kevin Maltby

Super helpful

5
Surer, very nice helpful, thank you Reviewed on: 13th July 2023
Slavi Todorov 's avatar
Slavi Todorov

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