Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

View other StepChange products

4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Definitely recommend

They have been very helpful in getting me sorted Reviewed on: 13th July 2023

Great

Step change is fantastic literally saved my life from the 1st phone call like most people I hid my head in the sand until I was at my wits end phoned step change and they sorted all my debts out to 1 affordable monthly instalments and kept me informed every step of the way definitely recommend this company to other people Reviewed on: 13th July 2023

Life saver

I struggled on for so long and was drowning but step change are amazing ….. they helped me out so much with every little detail and made my debts more manageable. I just wish I had plucked up the courage to ask for help earlier Reviewed on: 13th July 2023

Highly Recommended

Very professional and understanding, no judging over your situation that you are in. They made me feel very comfortable talking about my situation. Reviewed on: 13th July 2023

Amazing

Step change have saved me from a very difficult and stressful situation. Their process is as painless as it can be, and they took time to understand my situation with knowledge and compassion Reviewed on: 13th July 2023

Very Good Customer Service

They are good and very helpful. They also try and find easier ways of paying on behalf of the customers. Reviewed on: 13th July 2023

Great service

Easy to talk to. Explained so I understood How's and why's etc. Helpful. Reviewed on: 13th July 2023

Outstanding

Stepchange have honestly saved me. I was in such an awful financial situation with no idea what to do. They broke everything down for me and arranged repayments on my behalf. I no longer carry the weight of financial burden and have everything in place to repay what I owe. They truelly are an amazing charity. Reviewed on: 13th July 2023

Very helpful and thorough

Hi I'm Michael England I have been in crisis over the past years with many problems and I owed money out to three different lenders. My mental health is very poor at the moment and this all was causing me lots of stress. I've become depressed, suicidal and I self harm my wife divorced last year who h caused even more stress. I contacted step change whilst in a rehab for trauma and they were very helpful and guided me well through the whole process even though I was depressed, traumatised and my moods were all over the place. It was a great weight of pressure lifted from me and now I continue to become hopefully much better over the next months or years and then get back into work and regain a normal life I hope. Thankyou to all who helped me at step changes and I'd recommend them to anyone I know. Reviewed on: 13th July 2023

Helped with peace of mind to manage by debt

I had extensive debts that I needed help to get to a position to manage with my creditors. Step change have been great in helping me and dealing with all my creditors to get agreement on repayment plan. I have peace of mind now knowing my debts are on track to be repaid. I could not have achieved this without them. Reviewed on: 13th July 2023

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub