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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Life savers

I was always spoken to like a human, I was always considered my feelings and how it would affect me after the call. The debt was never gone but the stress was after speaking to step change. My mental health makes me a very difficult person to contact and discuss my debts too. However step change not once but twice helped me at a slow steady pace. I was guided and offered additional support. Knowing all my debts are being paid off by step change with a manageable payment plan it’s honestly let me focus on my work, my children and myself. Thank you for your help and the training given is outstanding. A lot off company's could learn from step change, maybe then so many people wouldn’t be as intimidated when speaking about financial difficulties and ending up In Further debt which then can lead too some sad circumstances for people. You could say step change has most definitely saved someone’s life I can assure you off that. Reviewed on: 1st May 2024

Helpful, Empathic would and have recommended.

They were very knowledgeable and they helped me and are still helping me, giving plenty of advice when I have contacted them to find the best solutions to my queries. I have had such good service that I have even recommended them to friends and family in their time of need. Reviewed on: 1st May 2024

At 70 , I had made a bit of a mess of my money

At 70 , I had made a bit of a mess of my money , getting some £30K down . SC looked at the detail and put me on the corrective path ; although it will still take 5 years . Reviewed on: 1st May 2024

Impartial and Unjudgmental

I was at my wits end, didn't know what to do. I was under so much pressure it made me ill. I contacted Stepchange who were so helpful and listed my options, one of which I took and since then life has been a bit easier. Reviewed on: 1st May 2024

Debt free after 10 years !!

From the beginning to now only two payments from being debt free we cannot thank StepChange enough for all the help over the years especially during a period of very bad health of my husband and being unable to work. They contacted our creditors to reduce our payments until he was fit to work again. Anyone who thinks they can’t see a way out of debt do not go to debt management company as they will take more money off you. StepChange will help you get debt free even if you owe a lot like we did. Reviewed on: 1st May 2024

Very helpful pointed me in right direction

Very helpful pointed me in right direction Reviewed on: 1st May 2024

Easy to arrange.

Easy to arrange. Made me feel at ease Reviewed on: 1st May 2024

Weight off my mind.

Weight off my mind. Helpful staff Reviewed on: 1st May 2024

Stepchange have helped me, without them my mental he...

Stepchange have helped me, without them my mental health would have deteriorated. They supported me in sorting my finances out. When I call they are always helpful and polite Reviewed on: 1st May 2024

Really great help and experience advisers, really ma...

Really great help and experience advisers, really made me feel comfortable during a really bad time Reviewed on: 1st May 2024

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