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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Make that call if you need help.

Make that call if you need help. I didn’t know what to do and they sorted it all out for me with a manageable repayment Reviewed on: 1st May 2024

Thorough, easy to set up.

Thorough, easy to set up. Takes no time at all. Peace of mind once it is in place Reviewed on: 1st May 2024

Light at the end of the Tunnel!

Easy to complete the on-line assessment. The advice received was clear and informative, any questions I had were answered quickly & efficiently. DMP was quickly put in place & I was kept up to date with proceedings. The website is easy to use to keep up to date with how your plan is working. Highly recommend Step Change to anyone struggling to clear their debt. I feel like a weight has been lifted. Reviewed on: 1st May 2024

Stepchange help us in our financial struggle.

Stepchange help us in our financial struggle. They are honest and tell us exactly the best solution for our situation. Reviewed on: 1st May 2024

Set up a payment plan on what I could afford and now...

Set up a payment plan on what I could afford and now nearly debt free . Reviewed on: 1st May 2024

Peace of mind

Peace of mind, ease of use and not being made to feel bad for getting in the situation Reviewed on: 1st May 2024

Step change I will never forget how you helped me.

Step change were the best thing to ever happen to me,in my darkest hours of feeling like there's no way out, you showed me the way., From my first call I felt like a weight had been lifted, hope for a future being dept free.if you stick with their advice and follow for as long as it takes you will come out the other side.Fifteen years I remember starting thinking I would never get to the end.I have and you can to, trust step change and start your journey to a dept free future today. Reviewed on: 1st May 2024

A way out

When I discovered StepChange could help after I was going through a bad time and ran up thousands of pounds online gambling they helped me so much sort myself out . People I spoke to were brilliant, sympathetic and none judgmental . I was in a bad way at that time and almost at a point where I thought I have only one way out . Let’s say StepChange saved not only my life but my marriage and my family . I’m managing so much more and my mental health has improved due to the people at StepChange. Reviewed on: 1st May 2024

When I started to use Stepchange for my debt managem...

When I started to use Stepchange for my debt management plan it was like a large brick had been lifted of my back. Gone was the frustration of trying to manage my debts myself. A huge relief, and I started to live again. Reviewed on: 1st May 2024

They helped me deal with creditors that were refusin...

They helped me deal with creditors that were refusing to help. I Went from stressing about money all of the time and now I can afford to pay everyone an affordable amount and still live. Reviewed on: 1st May 2024

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