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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Step change has helped me over the years with financ...

Step change has helped me over the years with financial advice and debt management solution that has helped me to almost pay out all my debts. Reviewed on: 1st May 2024

I was struggling financially and never ended story I...

I was struggling financially and never ended story I have but Step change step in to my life and sort all out for me.Thank you ,now I know where I am going to get help next time.All good and understanding professionals,Do give them call if you need help .Step change changes lives Reviewed on: 1st May 2024

I was in dire straits and couldnt see a way out of m...

I was in dire straits and couldnt see a way out of my debt. They were both sympathetic and helped me immensely. My mental health has been restored. Reviewed on: 1st May 2024

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

THANKS STEPCHANGE

4 half yrs ago i was in debt which i couldn't shift, couldn't hide it any longer. i finally contacted stepchange they were very helpful from the start , once they recived the paperwork back from me they spoke to the creditors and put the plan in place. i recommended them. Reviewed on: 1st May 2024

Without the exceptional help from StepChange I don't...

Without the exceptional help from StepChange I don't know where I'd be today. StepChange have helped me and guided me from the start. Reviewed on: 1st May 2024

Great professional service, dedication and understan...

Great professional service, dedication and understanding Reviewed on: 1st May 2024

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