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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Freindly and helpful

Friendly, helpful advice from non judgmental staff that really helped to lift a cloud that had hung over me from my debt issues for a long time. Thankyou. Reviewed on: 10th July 2023

DMP

was able to set up a repayment plan for over £30,000 of debt. The advisors were so helpful and none Judgemental . A truly professional outfit . I now sleep at night . Thank you all Reviewed on: 10th July 2023

Absolutely amazing service

Step change have changed my life. Helped me through a difficult time bringing my debt solution made easy. Highly recommend this service to anyone struggling. Friendly and put your mind at ease. Can’t thank them enough. Reviewed on: 10th July 2023

Money

Helpful and efficient Excelent advice Reviewed on: 10th July 2023

Changed my life

The staff are so friendly and supportive. With their help I was able to face up to my debts and make a change to my finances and life. Reviewed on: 10th July 2023

Outstanding support

Earlier this year I left an abusive relationship, I was lost, I was ashamed, I didn’t know where to turn. The embarrassment of the economic abuse made me feel like I was to blame so for many months I struggled trying to pay back loans I’d not taken. When I finally realised I needed help I was referred to step change. They listened, they understood and for the first time I felt like I wasn’t being judged. They took the time to go over my options. They supported me with budgeting. They were outstanding. If nothing more I’d just like to thank them for being supportive during such a tough and difficult time. Reviewed on: 10th July 2023

Excellent help given

I had put off seeking help, my sister encouraged me to make the first move. I have not looked back since. I thought I would be judged for having got into such a state with my finances but soon saw that my worries and concerns were easily and carefully dealt with. I feel much happier now. Reviewed on: 9th July 2023

Peace of mind

People l spoke to were all very helpful and polite and put my mind at rest that there could help get my finances sorted for me. There keep me informed all the time of how my payments are going Reviewed on: 9th July 2023

So dedicated to help people in need great staff

Wot an amazing team cant thank them enough i lost my son my partner i was left in a bad situation of debt step change took all the worry away thank you so much Reviewed on: 9th July 2023

Really helped us out of a hole

Being young and having trouble settling into work my now wife and I racked up around 15k in debt. Once I started earning more money and accepted that we needed help and I contacted Stepchange; they have supported us every step of the way no matter what hurdles have come up. We now have a debt free date of July 2026 which is excellent news and it has made out lives so much easier and stressful and enabled us to take control of our finances. Reviewed on: 9th July 2023

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