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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16792 reviews)

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4.95

Based on 16,792 reviews, last reviewed 17th May 2026

99850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They know how to help Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16792)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Save my life

They do not judge, not ask more than should know,very professional support Reviewed on: 9th July 2023

The help I needed.

It took me a long time to accept I needed help, From first contact with StepChange, the staff were so helpful and guided me through the process, 6 months later and life is less stressful now. Still a long way to go but I will make it thanks to the support. Reviewed on: 9th July 2023

Excellent service

Unfortunately due to unforeseen circumstances I have had to use Step Change for the second time in 18 years due to the rising cost of living! It is a weight of my mind to know they are there to help! Reviewed on: 9th July 2023

Step Change Charity

I am totally impressed with their totally Professional service. They're helpful and approachable. This is a company that doesn't judge and really give the best advice on taking the right solution. Reviewed on: 9th July 2023

Advice and Practical Help

Step Change offered personal and appropriate help and advice that enabled me to look clearly at my monthly budget and to facilitate a way to manage my debts. An invaluable service. Reviewed on: 9th July 2023

Such a relief

Step change have changed our lives, they took care of everything with creditors and set up an affordable and stress free payment to pay off debts which had spiralled out of control. I don’t know what we would have done without them and we will never get in that situation again. We are so great full that there is a service that helps people like us when needed. Thank you Reviewed on: 9th July 2023

Best company

When I contacted step change I felt I was at my lowest point, I was scared that I'd be judged because of my debts. How wrong I was, the advisor was kind and understanding and made me feel at ease, we had an in-depth conversation and compiled all the information together, the advisor kept me informed at every point of what they were doing sent me emails to remind me of what I needed to do as, due to my poor health and surgeries my short term memory is the worst,. By the end of the consultation I was relieved and actually felt proud of myself as I was no longer burying my head in the sand. Step change send me a statement every month, my repayments are manageable, they even sent me template letters to send to the debtors that couldn't be included and they completed an application on my behalf to "breathing space" which, until my initial contact with the company, I knew nothing about! I have already recommended step change to friends and family, and for the first time in what feels like forever, I can see a distant light at the end of the very dark tunnel I was in. Reviewed on: 9th July 2023

Very good advisors

i had to come to stepchange when i got in a lot of debt due to being scammed by crypto scammers ,it was such a relief to talk to such knowledgeable caring people who were so good at sorting things out ,they got the banks to allow breathing space ,and it was a big relief and weight lifted of my shoulders,then they set up a manageable payment plan ,thank you Stepchange. Reviewed on: 9th July 2023

Excellent, highly recommended if in debt

I was at my wits end , didn’t know where to turn due to rising debts. Step change supported me in getting my finances in order and once I gave them all the details they contacted the companies and set up a payment plan . This took so much stress off me. My mental health was hugely impacted as didn’t know what to do one phone call and then completing the form sorted this out for me and felt back in cony. Advisors very professional but showed compassion when dealing with me . Excellent service and would recommend anyone struggling with debt to contact them for advice . Reviewed on: 9th July 2023

One of the best decisions I made

After getting myself into uncontrollable debt I was told about step change so I contacted them and they were so helpful with my situation and helped me get back in control of my finances with some very helpful advice and debt plan Reviewed on: 9th July 2023

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