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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16814 reviews)

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4.95

Based on 16,814 reviews, last reviewed 19th May 2026

100900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saved me from living with the darkness of debt, took... Saved me from living with the darkness of debt, took this burden off my shoulders, and back in control, cant thank them enough honestly, if you are in... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16814)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Outstanding support

Earlier this year I left an abusive relationship, I was lost, I was ashamed, I didn’t know where to turn. The embarrassment of the economic abuse made me feel like I was to blame so for many months I struggled trying to pay back loans I’d not taken. When I finally realised I needed help I was referred to step change. They listened, they understood and for the first time I felt like I wasn’t being judged. They took the time to go over my options. They supported me with budgeting. They were outstanding. If nothing more I’d just like to thank them for being supportive during such a tough and difficult time. Reviewed on: 10th July 2023

Excellent help given

I had put off seeking help, my sister encouraged me to make the first move. I have not looked back since. I thought I would be judged for having got into such a state with my finances but soon saw that my worries and concerns were easily and carefully dealt with. I feel much happier now. Reviewed on: 9th July 2023

Peace of mind

People l spoke to were all very helpful and polite and put my mind at rest that there could help get my finances sorted for me. There keep me informed all the time of how my payments are going Reviewed on: 9th July 2023

So dedicated to help people in need great staff

Wot an amazing team cant thank them enough i lost my son my partner i was left in a bad situation of debt step change took all the worry away thank you so much Reviewed on: 9th July 2023

Really helped us out of a hole

Being young and having trouble settling into work my now wife and I racked up around 15k in debt. Once I started earning more money and accepted that we needed help and I contacted Stepchange; they have supported us every step of the way no matter what hurdles have come up. We now have a debt free date of July 2026 which is excellent news and it has made out lives so much easier and stressful and enabled us to take control of our finances. Reviewed on: 9th July 2023

Excellent company

People at Stepchange are working beyond to help others in their financial situation. They know what they are doing and how to solve issues. If anybody has financial problem definetly this is a company I would recommend to go to. Reviewed on: 9th July 2023

Game changer

I was struggling financially following the death of my husband. Finding money for bills was difficult enough but I had credit card debt with interest that I could never see an end to. Step Change dealt with all my creditors for me advising I go on a DMP and wow what a game changer. I feel I can breath and will be able to retire at 67 I hope. I am so glad I sought their help. The forms were completed online and easy to access, every month I get a statement update. It’s wonderful and I know I can contact them for support if I need to. No judgment just brilliant advice at a time when I desperately needed it. I couldn’t speak more highly of Step Change if I tried their support has brought me hope for the future. Reviewed on: 9th July 2023

Help

Step change is one of the best companies around to help. They were very helpful friendly and helped me to sort out my finances quickly. I have complete peace of mind now. Thank you Step change for all your help Reviewed on: 9th July 2023

Excellent service and advice

So reassuring and knowledgeable - able to give me really good advice without judging. Very supportive. Reviewed on: 9th July 2023

Caring

I have been give the best cervices I could get during those difficult times. Reviewed on: 9th July 2023

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