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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Given my life back

The advice and help provided by Stepchange has given me my life back. I was just existing and drowning in debt but now I can see the light at the end of the tunnel. I was given a very clear plan. Reviewed on: 1st May 2024

Light at the end of the tunnel

The best thing I ever did after a gradual accumulation of debt throughout my thirties from getting married,getting a mortgage and a having a young family,was to get on a debt management plan with stepchange and avoid paying extortionate interest to all my creditors,which would've kept me in debt for decade's.I'm now into year 6 of a 6 year plan and have paid back over £28,000 of non-mortgage debt....I can finally see light at the end of the tunnel!!! These guys are brilliant and I would fully recommend getting in touch with them if you are struggling with debt. Reviewed on: 1st May 2024

a very good company

always very helpful and will listen to your problems and advise accordingly Reviewed on: 1st May 2024

Peace of mind

They help me sorting debts out, iam sleeping at night now, it's so quick and easy to follow the steps, and so easy speaking to them, iwas so scared talking about it, Reviewed on: 1st May 2024

After illness found debts overwhelming.

After illness found debts overwhelming. Stepchange took control and I am now debt free. It took a while but they helped me through. Would recommend to anyone. Don’t delay if you need help the sooner you take action the better for you. Reviewed on: 1st May 2024

Thankyou Stepchange!

Stepchange dramatically changed my situation and solved all my money worries. They helped me manage my money and find a suitable solution to repay my debts. Reviewed on: 1st May 2024

Can’t fault the help I received, took a massive weig...

Can’t fault the help I received, took a massive weight off my shoulders Reviewed on: 1st May 2024

Been with step change is ok they pay my debts for me...

Been with step change is ok they pay my debts for me so I do not need to pay them direct it easier the pressure on me and I can get on with not worrying if they get paid. Reviewed on: 1st May 2024

I got in touch with StepChange when I had concerns o...

I got in touch with StepChange when I had concerns over money they were all very helpful which was a great relief as it’s very stressful but they are very understanding and help to find the right solution for you Reviewed on: 1st May 2024

So helpful, understanding, sympathetic and very prof...

So helpful, understanding, sympathetic and very professional. Took so much worry away from me. I now feel that I can see the light at the end of the tunnel. I now have things under control. Thanks to step change Reviewed on: 1st May 2024

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