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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great service, free and easy to set up

Was starting to struggle, so contacted step change. They took all my financial information and set up a plan with the company’s . This took a huge weight of my shoulders and made a huge difference week to week managing my debts Reviewed on: 8th July 2023

Amazing company with endless helpful team

Very helpful and quick to respond and deal with your issues and came up with a debt solution quickly. Also listened to all my concerns with an honest heart and gave me good advice and options Reviewed on: 8th July 2023

Help without judgement

Easy to follow processes with wonderful staff who don't judge. They took such a weight from my shoulders. Having their knowledge, support and kindness was just what I needed. Reviewed on: 8th July 2023

Best Debt Company, absolutely fantastic

When you think there is nowhere to turn to or go to Step Change have been an absolute life saver. Fantastic from the moment we got in touch, always on the phone if needed to put our minds at rest and now we can look forward to the future without any worries. Don’t know where we would be without them. Thank you from bottom of our hearts Reviewed on: 8th July 2023

Brilliant

Brilliant service with kind, understanding and knowledgeable staff. I am well on the way to being completed debt free!!! Reviewed on: 8th July 2023

Amazing support

From the initial phone call, to explaining to me the process, to setting up our debt management plan, all and all great! Would highly recommend StepChange to anybody struggling with debt. Reviewed on: 8th July 2023

Great customer service and very simple process

I changed my dmp over to step change and I was very impressed how easy the process is and how helpful they have been throughout the whole process. Also have an easily accessible online service makes it very convenient Reviewed on: 8th July 2023

Best there was is and ever will be

Great advice great support takes the worry and stress away offers plenty of advice support and gives you the tools for the future. Highly recommend to anyone needing help with finances . Reviewed on: 8th July 2023

Im alive because of this company

They have helped me gain control of my finances meaning i will be debt free very soon. Reviewed on: 8th July 2023

Saved my life

I probably would not be here if it wasn't for step change they helped me through my dept problems caused by ill helth they were a life saver thank you to everyone that helped me Reviewed on: 8th July 2023

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