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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great service

Experience with stepchange.org was quick efficient service and excellent quality of work and friendly customer support Reviewed on: 7th July 2023

Stepchange are fantastic

Been in debts for about 10 years And decided enough was enough so I spoke to stepchange this year Absolutely fantastic Highly recommended The staff who I spoke too When I rang a few times Was fantastic I asked what's best for myself in my situation Was recommended to get a debt relief order Which I went for I was getting worried about debts But stepchange put me at ease Which I am very grateful for I am happy how Looking forward to the future Now my debts have been taken care off So big thanks to stepchange Keep up the good work.. Reviewed on: 7th July 2023

Help during a dark time

Stepchange have been simply incredible helping myself during a difficult financial situation, they have always been patient, understanding and kind, it would y been impossible to get debt free and back on a balanced path without having their help and support Reviewed on: 7th July 2023

Excellent service

No problem too great! The service provided enables you to manage your debts and move on with your life! Reviewed on: 7th July 2023

Brilliant

Very professional, polite and empathetic. Couldn't more, superb people. Reviewed on: 7th July 2023

Fantastic!

These guys provide such valuable reassurance to people in times of need. Everyone I’ve spoken to has been knowledgeable, friendly & professional. Phone lines are always manned and you can always get the answers from the first person you speak to which is frankly a miracle these days! Give these guys ALL the awards! Reviewed on: 7th July 2023

Understanding, quick, easy and fully transparent

Helped me so much with overwhelming debt, was so quick and easy. Given so good information that's simple to understand and various options on which would be the best path based on personal circumstances. Kept up to date regularly. Customer service and online information and access is brilliant. Thank you for your help. Reviewed on: 7th July 2023

Freedom

Due to the escalating cost of shopping and energy I found myself using credit for everyday expenses and then struggling to keep up with repayments. After I contacted step change I felt a weight lift, I have slept better over the last few nights than I have in a long time. Reviewed on: 7th July 2023

Fantastic and helpful

I got myself in so much debt and struggling to keep up repayments. These gave so much help Reviewed on: 7th July 2023

Amazing company

Helped me out at a time I felt there was no way out. Forever grateful for what they have done for me Reviewed on: 7th July 2023

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