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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Impartial advise and very supportive

Impartial advise and very supportive Reviewed on: 1st May 2024

How Stepchange gave me my life back

Stepchange changed my life and allowed me to have peace of mind. My experience with them has been invaluable. I am now able to manage my money more effectively. I now feel I have something to look forward to. Reviewed on: 1st May 2024

Always ready to listen and help.

Always ready to listen and help. Staff were able to sort out a good solution and work out a good schedule. Reviewed on: 1st May 2024

StepChange are wonderful

Stepchange have been wonderful with the help that they have provided for me, they have really made a difference to my personal life and taken away the stress and worry that I had previous to getting help with them for debt management. They are a great company and I would definitely recommend them to anyone looking to get debt management. Excellent 10/10 ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 1st May 2024

Polite and very helpful.

Polite and very helpful. Put my mind at rest from extreme stress. Thank you Reviewed on: 1st May 2024

It has changed my life as Stepchange has helped me t...

It has changed my life as Stepchange has helped me to manage my debts Reviewed on: 1st May 2024

Approachable, helpful, non judgemental.

Approachable, helpful, non judgemental. Nothing is too much trouble. Have me my life back. Reviewed on: 1st May 2024

Simple solution to debt management

All sorted on line with easy to navigate website, took away so much stress Reviewed on: 1st May 2024

I’ve been with them over 20 years they are excellent...

I’ve been with them over 20 years they are excellent Reviewed on: 1st May 2024

The best thing i ever did.

The best thing i ever did. They changed my life. I would have lost everything if it wasnt for there asisstance. Reviewed on: 1st May 2024

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