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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16813 reviews)

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4.95

Based on 16,813 reviews, last reviewed 19th May 2026

100850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very long telephone waits, but vital support. Very long telephone waits, but vital support. Reassurance and help throughout the process, fears allayed, but they need to be given more resources to... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16813)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Peace of mind

I was very sceptical about using a debt management company but I was in such a bad way financially that I needed to take action. Stepchange was recommended to me through one of the companies to whom I owed a debt. They offered different solutions for my circumstances and provided me with the tools to help me through and now I am in a plan that is helping me sort my debts and hopefully one day I'll be debt free. Applying through Stepchange was easy and straight forward and gave me such peace of mind, which I hadn't had in a long time. I wouldn't hesitate in recommending them to anyone. Reviewed on: 7th July 2023

Excellent communication and solutions

I am on DM and the process leading to the agreement was smooth and easy to follow and to correct with their help.And I have recommended it to a friend. Reviewed on: 7th July 2023

Fantastic company

Step change have gone above and beyond to help me and my partner with debt management. the staff are always on hand to help. Originally felt too embarrassed to get in touch however the team soon put at ease. It’s been a relief getting the advice, support and for that we are truly great full. Reviewed on: 7th July 2023

Friend

I would suggest step change to a friend with no hesitation Reviewed on: 7th July 2023

Very helpful advice

The advice I was given was constructive and helpful. I subsequently went on a debt management plan. Highly recommended. Reviewed on: 7th July 2023

Empathetic service

It's not easy to admit your in financial difficulties. Step Change were understanding, empathetic and solution focused throughout the whole process. excellent service SB Reviewed on: 7th July 2023

Excellent

They are really helpful and took all the stress away while helping me sort out my finances I would definitely recommend to friends and family Reviewed on: 7th July 2023

Good professional advice

Clear honest advice with realistic outcome Reviewed on: 7th July 2023

Game changer

We all talk about the cost of living crisis but StepChange takes real action. Not only do you get great advice, you also get a life-changing plan. Reviewed on: 7th July 2023

Quick, Simple and Effective

They've managed to get my monthly credit bills down from around £1200 to a manageable £300... Even after individual calls with creditors got me nowhere. Reviewed on: 7th July 2023

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