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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Thank You

Great service and very kind and compassionate. Reviewed on: 1st May 2024

An amazing service

So easy to use, totally stress free. Really couldn't recommend their service highly enough. Reviewed on: 1st May 2024

Exceptional StepChange team

The StepChange team are extremely knowledgeable and supportive to those who are following a debt management programme. I could not rate them high enough. The team do not judge you but instead work with you to form a budget to work to that helps you pay off your debt. StepChange give you budgetary advice that helps you stay out if debt. All the customer service advisers I have dealt with over 4 years have all been exceptional. If you are struggling with debts then you need to use this company. Best in class. The feeling of being debt free feels amazing. Reviewed on: 1st May 2024

I never felt judged for the amount I owed and the ci...

I never felt judged for the amount I owed and the circumstances I had got into. They helped set up a plan and when I struggled once they were so kind and helpful Reviewed on: 1st May 2024

Competent, empathetic solution provider

Competent, empathetic staff who listen without prejudice, provide effective solutions in a timely manner. Reviewed on: 1st May 2024

Fantastic Ongoing Support

Stepchange have been fantastic from the first phone call to their on-going support & help. Have helped me & my family to live again & hopefully only 1 year left & all my debt will be clear Reviewed on: 1st May 2024

Fantastic support when it’s needed the most.

Fantastic support when it’s needed the most. All done in a non judgemental way. Reviewed on: 1st May 2024

Step change has been invaluable in our debt management

Step change helped evaluate all our debts and what action was best suited for us. The biggest step is making that phone call and admitting you’re in need of help. They guided us through our debt management plan and organised affordable payment plans. They keep in touch and can amend our plan if circumstances change which we have done. The relief of finally being in control of our debt as opposed to it controlling us is why I would highly recommend them. There is no shame in reaching out for help. Reviewed on: 1st May 2024

Stepchange take the stress out of managing your debts!

Great advice on how best to manage your debts. Quick, easy process., great communication, huge relief they negotiate affordable repayments for you. I can’t praise them highly enough. Reviewed on: 1st May 2024

Their help has been invaluable and has helped me so...

Their help has been invaluable and has helped me so much. I was so stressed until I bit the bullet and asked for help. I am looking forward to be debt free in 2 more years. Reviewed on: 1st May 2024

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