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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Friend

I would suggest step change to a friend with no hesitation Reviewed on: 7th July 2023

Very helpful advice

The advice I was given was constructive and helpful. I subsequently went on a debt management plan. Highly recommended. Reviewed on: 7th July 2023

Empathetic service

It's not easy to admit your in financial difficulties. Step Change were understanding, empathetic and solution focused throughout the whole process. excellent service SB Reviewed on: 7th July 2023

Excellent

They are really helpful and took all the stress away while helping me sort out my finances I would definitely recommend to friends and family Reviewed on: 7th July 2023

Good professional advice

Clear honest advice with realistic outcome Reviewed on: 7th July 2023

Game changer

We all talk about the cost of living crisis but StepChange takes real action. Not only do you get great advice, you also get a life-changing plan. Reviewed on: 7th July 2023

Quick, Simple and Effective

They've managed to get my monthly credit bills down from around £1200 to a manageable £300... Even after individual calls with creditors got me nowhere. Reviewed on: 7th July 2023

Debt solution

Excellent Service and very informative informations. All staffs are so kind and knowledgeable and very much helpful. I do appreciate step change charity all the best. Thanks Reviewed on: 7th July 2023

Stepchange is Fantastic

I was in such a bad way debt wise with bills mounting, cost of living etc and plucked up the courage to get intouch with Stepchange ! I could never realise the relief of getting sorted out in a private professional way where I was made to feel no shame ! My life was so low Stepchange made me feel I could live again I'm so thankful ! Reviewed on: 7th July 2023

Brillant

Absolutely brillant services,friendly people and just so helpful.Could not fault them on anything.Totally changed my life for me thank u stepchange Reviewed on: 7th July 2023

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