Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

View other StepChange products

4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Customer focused

Flexible and empathetic to your situation. Reviewed on: 1st May 2024

I got myself into a difficult financial situation an...

I got myself into a difficult financial situation and was dealing with it for years until it got to the point where I physically had to ask for help to stop me from getting behind with payments. I was absolutely dreading it and cried a few times at the thought of it and I was back and to on the website before I finally gave in and asked for help. It was so simple and the process was all very quick. I got all the advice I needed and set up a debt management plan and the weight was really lifted off my shoulders. I really wish I had done it sooner and can't believe how much better I felt. I started having more money, was able to save for things I could have never done before all at the same time as paying my debt off. Each year they do a financial review which you can choose to pay more or less. I choose to pay a little bit extra a month and knocked a year off my plan end date. If you are unsure of what to do with your financial situation if you are having difficulties I would definitely recommend step change and anyone who feels scared of taking the step please don't, it's one of the best things that you could do! Reviewed on: 1st May 2024

I was in a lot of debt.

I was in a lot of debt. Stepchange helped me. Without judgement, without prejudice and in a calm, respectful and understanding way they helped me sort my life out. Reviewed on: 1st May 2024

Any worries i had were dealt with by step change,kee...

Any worries i had were dealt with by step change,keeps me from worrying to much ,as i was very bad earlier. Reviewed on: 1st May 2024

Debt Management plan with StepChange

Getting to the point of requiring debt management is never a good thing but the charity as a whole is a brilliant one and the staff are great and helpful Reviewed on: 1st May 2024

Excellent service

It was an easy process from the start. Guided through each step. And kept informed at all times Reviewed on: 1st May 2024

Step change has been so helpful and have helped me t...

Step change has been so helpful and have helped me through very worrying and stressful Financial Times thank you step change Reviewed on: 1st May 2024

Helping me to succeed financially

Helping me through a very difficult financial time.Just had my second review and feel much more relaxed about my finances and determined to conclude my debt management plan asp.many thanks stepchange Reviewed on: 1st May 2024

Help to save myself

To have someone t who doesn’t judge you .are kind ,understanding,and have patience whilst you sob to them about how you can’t cope and see no future for the mess your in.then they sort it out for you…the burden that you carried for so long starts to lift…because they step in and help you save yourself Reviewed on: 1st May 2024

Stepchange have been brilliant lremoved my worrie...

Stepchange have been brilliant and removed my worries I now just pay once a month Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from Money Wellness 4.89 from 5981 reviews
Debt solutions
from Back2Credit 4.87 from 2115 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub