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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helpful and thoughtful advise

As a person suffering from anxiety and depression, StepChange advised me and helped me step by step through my financial problems and eased my worries. Always patient and friendly on the phone, couldn't recommend them highly enough. Reviewed on: 7th July 2023

Helped me recover in every way possible

I'd accumulated so much debt, (twice my annual incomings) and was only able to pay interest with no chance of ever paying back my debts. Stepchange couldn't have been more helpful, they explained each of my options and explained how each might effect my credit score (and how I could protect my chances of employment in a financial industry). They got me out of a really bad place and I'm so grateful for their service. Reviewed on: 7th July 2023

Stepchange saved my life

They helped me a lot to manage my debt, if they hadn't helped me, I was thinking of ending my life. Reviewed on: 7th July 2023

Patient

I have an array of disabilities, and have needed lots of help. Everyone I have spoken to have been extremely patient, calm and lovely with me. They offered extra help as needed, and were always concerned with my safety. Because of my illnesses it took me almost a year to solidify my paperwork,(all down to me), they kept my account open and prompted me often to keep going. Finally its done, and I highly recommend anyone going through debt problems to ring step change and you won't be sorry. Reviewed on: 7th July 2023

Always there

What a great service, always there to help and sympathetic to your needs, I couldn’t recommend this company enough They make a very stressful time, easier! Give them a call, you won’t regret it Reviewed on: 7th July 2023

Stepchange can change your life!!!

Stepchange have always been extremely helpful and understanding when it came to my debt, the levels of stress and anxiety I was under completely changed (for the good) once I got in touch with them. I would recommend anyone who’s having financial difficulties to get in touch. There’s always light at the end of the tunnel Reviewed on: 7th July 2023

Superb service and peace of mind.

Stepchange were so friendly and non judgmental that it was easy to be completely honest about the financial struggle I was experiencing. They suggested a plan that best suited me and all the worry and stress seemed to melt away. Reviewed on: 7th July 2023

Excellent service

I reached out to Step Change who showed compassion &patience whilst we went through my debt. They took l the stress out of trying to manage my own debtors. They worked out a plan and are so professional&helpful throughout. If I have to call them the service is excellent. What a relief having such a service in this present climate of financial challenge for many. The fact we are being served by automation throughout so many of our businesses is frustrating for many,it also is very time consuming. Step Change are delivering a person centred approach and then you have the responsibility to manage your plan online,but are welcomed if needing to call and work out any issues. We'll done Step Change,you make a difference big time!!! Reviewed on: 7th July 2023

Caring, Impartial and trustworthy

My Wife and I have found our dealings with Step Change to be extremely clear and easy to understand. They helped remove the feeling of pressure and helped us to choose a path we feel is right for us which we believe also gives the best outcome for our creditors. Reviewed on: 7th July 2023

Excellent online service

Following financial advice, I went online to set up a debt management program. It was excellent, each stage was simple to follow and to get through, No hassle, everything was explained in each step. Fantastic, follow up communication. Really took the stress out of the process. Thank you Reviewed on: 7th July 2023

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