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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Changed my life

I have a history of mental health issues and felt very out of control with my debt, and I decided to reach out to stepchange. They have well and truly changed my life and I now no longer worry about money. Thanks to their support I have been able to pay off over £8,000 of my debt and I am one month away from being completely debt free. Thank you Reviewed on: 7th July 2023

Free debt management

They are very understanding and a few times they’ve allowed me to reduced costs for unforeseen bills , they are completely free and I would advice anyone who struggles with debt to use their service , absolutely brilliant staff and customer service , I couldn’t thank them enough :) Reviewed on: 7th July 2023

Weight off my shoulders !

I have been going round in circles trying to sort and pay my debts but getting no were. Finally I can see light at the end of the tunnel because of the help, support and advice given by step change . Reviewed on: 7th July 2023

Excellent

Step change have helped me when I was in financial problems, and were very helpful and, arranged a re payment plan which has helped me tremendously Reviewed on: 7th July 2023

Amazing company

Brilliant company, their process is very easy to do and once all sorted it's kind of set and forget until you need a review, which again is a very simple process. Helped out massively when there was seemingly no options in site. Highly recommended if you're struggling and looking for help. Reviewed on: 7th July 2023

So helpful

I was treated so well, I wasn’t judged. Online was user friendly, the advice given was good and released so much anxiety from my life when it was all set up. I’ve been with them for over a year and had my review which again was easy to do. Anytime I have spoken to anyone there they have been so helpful and knowledgable, thank you Reviewed on: 7th July 2023

wonderful

Stepchange are the only reason I'm able to manage my debt securely. I'm so pleased I chose to seek help with them. Reviewed on: 7th July 2023

Excellent service

Brilliant and no judgements about getting into debt, fully explained all options and guided me through the process. Reviewed on: 7th July 2023

Outstanding kindness, understanding and support

I had felt helpless and ashamed of my situation. I contacted Step Change far later than I should have. Their kindness, understanding and support has made my life manageable. Reviewed on: 7th July 2023

Amazing service

Staff were so friendly and reassuring at a really difficult time. I can’t thank them enough for all the advice and support. Reviewed on: 7th July 2023

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