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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant service and stress relief

Absolutely brilliant service from them helping me out while I was at rock bottom and not being able to sleep and worrying all the time. They are so friendly,supportive and reassuring. They take away all the stress and deal with it themselves leaving you able to breathe again! Would highly recommend them 5 stars! Thank you step change! Reviewed on: 7th July 2023

Friendly and reassuring

Over 20k in debt, struggling and in state of panic to pay on time and sinking further into a hole with no sign of light, spoke to step change who were absolutely brilliant, friendly and reassuring through each step, made everything clear. Now I can see a light at the end of the tunnel, still paying all my creditors and my mental health and wellbeing is far greater than what it was, I'm so glad I spoke to step change and got everything back on track. Thanks step change for your ongoing help. Reviewed on: 7th July 2023

Step up

Debtconsolidation has always evaded me until Step change. With it, I have done things that wouldn't be possible. That's freed up some time. And some energy in which I can think can do something else now. And to lose it. Would affect me more ways than one and probably a lot of other people that use it as well. I think it's good for mental clarity. Reviewed on: 7th July 2023

Changed my life, no other words needed

Without question the best help and advice to help with build a better future Reviewed on: 7th July 2023

Fantastic

From the outset...friendly,non judgemental,helpful and empathetic...very kind and knowledgeable staff. Always nice to talk to them. My issues were dealt with quickly and I am always kept up to date with my case either by post or e-mail. Reviewed on: 7th July 2023

IN FINANCIAL TROUBLE WHO YA GONNA CALL? STEP CHANGE

I was in dire straits but plucked up the courage to phone Step Change and am so relieved I did. They are a charity so no hidden fees and only good sound advice. I cannot speak highly enough of their professionalism coupled with kindness. First rate Reviewed on: 7th July 2023

Simply the best

My wife and I We're finding things so very hard financially, we were paying everything we could afford but our money in wasn't covering all our bills so we ended up robbing Peter to pay Paul as they say we were in dire straights! When looking for help I come across the Step Change debt charity read all the reviews about them and reached out for help from them. I did all the things that were required, the were so helpful,it was such a relief to have them on my side that gradually all our stresses started go we thank God and Step Change for sorting all our money problems out we been on D.M.P. for over a year now! Myself and my wife thank these life savours so much for getting our depts sorted that's why in our eyes they are SIMPLY THE BEST. MR & MRS K.J. Randall. Reviewed on: 7th July 2023

All the staff were excellent and very helpful

The Newcastle lady I spoke to went through all the problems I had and gave me excellent help and advice. I cannot thank her enough and the rest of the people I spoke to. Made it very easy for me. Reviewed on: 7th July 2023

Faultless service!

I can’t begin to explain to anyone that’s never experienced debt worry how much time and sleepless nights are spent not knowing which way to turn and feeling as though you’re literally drowning in a sea of debt. That’s where Step change offer a beacon of light that gets brighter and brighter throughout the process. The hardest part was to actually ask for help but without judgement and nothing but empathy and understanding Step change guide you through solutions until you reach a plan that is manageable for your circumstances and give you the tools to stick to your debt free goals. I can’t honestly thank them enough for giving me my life back and freeing up much needed head space to stop worrying and proactively fix the problem. Thank you!I’m on track and staying afloat…⛵️☀️ Reviewed on: 7th July 2023

Amazing life savers

Just when you think it could all come to an end, there is a voice at the other end of phone willing to help you, no judgment just sincere support guidance and help. Thank you step change you helped when no one else wanted too or could… thank you Reviewed on: 7th July 2023

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