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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

84% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14714)

Review of the StepChange, Debt Management:

Pride doesn't get you out of the rut, Step Change do!

During a period of time where debts had mounted, interest shot up, cost of living crisis, then losing my job, I had to shove pride to the side and ask for help. Step Change were a God send! So much information which was in lehmans terms, so much help and support online with excellent tools. When speaking with several people over the phone, each person was so nice, empathetic and didn't make me feel what I anticipated... like a school headteacher telling you what you should have done. Step Change listened and looked at all the ways they could support, with clear expectations on what would happen. The sprocess has been seemless and updating the details afterwards is so simple. Despite the initial barrage and still constant letters from companies, Step Change is like your force field who sort all the long worded legal stuff out so I don't have to. It's meant a lot of stress being lifted, I have found new work and feel so much better in myself, as has been observed by friends and family. After years of burying my head and letting pride take control, I now have the control back, which I would never have done without Step Change. There is still a long road to go, and there is still the debt to pay back, however, we can now make it month to month on our new budget, without having to add more debt. Reviewed on: 28th May 2024

Peace of mind

I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Reviewed on: 22nd December 2025

The staff are very friendly and take your hand guidi...

The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

From start to finish and throughout the whole proces...

From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Lifeline

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Reviewed on: 21st October 2025

Customer Service

Always very helpful never had a bad experience Reviewed on: 17th October 2025

Really helpful and they don't make you feel your a b...

Really helpful and they don't make you feel your a bad person Reviewed on: 16th October 2025

I completed my DMP this morning with Megan.

I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Reviewed on: 26th September 2025

Supportive staff

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Reviewed on: 7th September 2025

A huge impact on helping our family in difficult times

The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Reviewed on: 7th September 2025

Continue to deal with accounts in a sensitive and pr...

Continue to deal with accounts in a sensitive and professional manner. Reviewed on: 6th September 2025

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