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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14591 reviews)

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4.95

Based on 14,591 reviews, last reviewed 12th Jun 2025

329500% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You always give excellent service I am still Recei... You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please conta... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14591)

Review of the StepChange, Debt Management:

Life saving service

I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020

You always give excellent service I am still Recei...

You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

Feeling less overwhelmed and on top of it

Feeling less overwhelmed and on top of it Reviewed on: 12th June 2025

New lease of life

My debt management plan really has sorted my life out financially! Reviewed on: 11th June 2025

Wish I had known earlier .

Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

I’m very relieved my debt problem.

I’m very relieved my debt problem.. helps very well thank you so much .. Reviewed on: 11th June 2025

Support during a challenging time

StepChange has been a beacon of support during a challenging time. Their advice was clear, compassionate, and completely free—making a real difference when I needed it most. I felt listened to and guided every step of the way. Highly recommend their services for anyone facing financial stress. Reviewed on: 11th June 2025

Stepchange helped me get my feet back on the ground.

Stepchange helped me get my feet back on the ground. They were always helpful and considerate of personal circumstance . Would strongly recommend them Reviewed on: 11th June 2025

The shining Knights of Step Change .

SC was a light in the darkness of my idiocy with money . They gave me a big shoulder to lean on . Reviewed on: 11th June 2025

Struggled with my debts. until StepChange stepped in.

I was struggling to manage my debts. and paying my creditors too much. So I went without food, heating and clothing, and my general will-being deteriorated. Also the stress of having to manage 5 or 6 creditors was wearing me down. Step Change have been indispensable. They showed me how to distribute my meager income fairly amongst my creditors, whilst leaving enough for me live quite comfortably. The stress has been relieved and I am very grateful to Step Change. I wish I'd gone to them sooner. Reviewed on: 11th June 2025

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