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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (98 reviews)

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4.64

Based on 98 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (98)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

Older people are valued as borrowers

Excellent care and help with a short term (5 year) loan when buying a new property for our retirement. Local, accessible and just what we needed. Reviewed on: 26th January 2022

Professional, friendly and efficient systems

Suffolk could not have been more helpful in arranging a mortgage for us as retired home owners. Friendly and efficient in every way Reviewed on: 26th January 2022

Personal Service. Always able to talk to someone from Ipswich Building Society

We got a Buy To Let mortgage over 4 years ago. It was straightforward with support with the complexity of any mortgage dealt with by a dedicated member of staff at IBS from start to end. We would 100% use them again. Reviewed on: 26th January 2022

Easy and helpful

Really happy with the service we have recieved form Suffolk Building Society. Love the quick response times and the personal approach that we have had to date. The product was very competitive and the application process was far easier then other companies that we had reached out to. Reviewed on: 24th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society That is so fantastic to hear! We really appreciate you taking the time to leave us this feedback. If you'd like to sign up to our newsletter we'd love to hear from you. The sign up form is at the bottom of this page. https://www.suffolkbuildingsociety.co.uk/members/ Response date: 24th January 2022

Fantastic service

A fantastic service where I can speak to a real knowledgeable person and can answer my queries in real time. Brilliant. Reviewed on: 17th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We're really delighted to hear such positive feedback about our service. Response date: 21st January 2022

Excellent personal service and rapid response

I phoned expecting to wait for ages to get an answer. Carly responded promptly and passed me on to the Admin Department. The information I needed was sent to me almost immediately and I am now able to resolve a pressing financial issue. Reviewed on: 30th November 2021

Very antiquated

The lender has some niche areas in terms of underwriting but their overall processes are very backward compare to the rest of the mortgage market. Ideally they will look beyond their own world and see what others are doing to help clients. Reviewed on: 19th November 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention, I apologise that our services have not met your expectations and would be happy to discuss your comments in more detail if you would like to contact us directly. As part of our recent rebrand to Suffolk Building Society we have begun reviewing our existing processes and internal systems. We will take your feedback into consideration during this process, and anticipate the upcoming changes will provide a much better customer experience and more streamlined process for all involved. Response date: 3rd December 2021

Customer care

Found staff-especially Mr. Paul Blaking - very helpful and patient in our dealings. Reviewed on: 28th September 2021

Ipswich-so easy to do business with

I needed money to purchase a dream motorhome. Rang Ipswich, thinking this is going to be difficult, but they agreed in principal very quickly. Money arrived on time and what’s more so much cheaper than a bank! Thank you Ipswich ! Reviewed on: 17th September 2021

Lack of customer service

Unable to provide accurate information or clear updates. Chose as local but shall stick with a bigger mortgage provider. Reviewed on: 11th September 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing us with your feedback and we are sorry our usual high standards fell short for your mortgage enquiry. We are currently experiencing a high volume of enquiries and appointments, which, sadly, have clearly impacted our ability to give you the service we strive for. Your feedback is incredibly useful as it helps us to monitor our service standards and, having fallen short of expectations, we will review this and act accordingly. Thank you once again. Response date: 14th September 2021

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