Write a review

Go to business site

Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (127 reviews)

View other Suffolk Building Society, formerly Ipswich Building Society products

4.64

Based on 127 reviews, last reviewed 14th Feb 2026

175% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Porting mortgage I have found all staff to be friendly and helpful. Porting my mortgage to a new property was made very simple and uncomplicated, their mortgage adviso... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

Visit provider site Read all reviews See your review

About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (127)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

Excellent customer service

I have always found it very easy to contact Suffolk Building society by phone, or by email or on line, and the staff are always friendly, knowledgeable, helpful and efficient. For me, this is the most important feature of a good building society. Reviewed on: 7th February 2023

Outstanding service from Suffolk

Suffolk offered us a 15 year mortgage and we are both in retirement. We have good teachers pensions thank goodness. Communication.. written by post, emails, news leaflet, telephone is refreshingly clear. Suffolk is easy to speak to.. not hanging on the phone for ages or having to struggle with a chat bot. Their response time is a customer’s dream. Changing product at the end of its term can be daunting, especially for older customers. The system developed by Suffolk on both occasions was simple and easy to understand and with just one advice call the paperwork was completed before the deadline. It was easy to obtain a verbal redemption figure too. So… Communication outstanding: No waiting time on phone Postal and online written information is in plain English so easy to understand. Front line staff are helpful and friendly Products are realistic and have customer needs central to the Suffolk brand Reviewed on: 7th February 2023

Professional, friendly and efficient systems

Suffolk Building Society helped us get an interest only mortgage on our house in order to help our children onto the property ladder. Everything was friendly, professional and helpful and we are now able to downsize at leisure to clear the mortgage Reviewed on: 7th February 2023

Suffolk Building Society Cares About The Customer!

Suffolk Building Society offered me a mortgage when Halifax didn't and when it came time to remortgage they offered me the best rate! I am very happy with their product and consistently excellent customer service and would recommend them wholeheartedly. Reviewed on: 7th February 2023

Best Mortgages

We have had a mortgage with Suffolk Building Society formerly Ipswich Building Society for over 25 years. The society are friendly and always provide a very personal service. The information they provide is clear and the staff are always on hand to answer any questions. The society is local and I would not hesitate to recommend to others Reviewed on: 7th February 2023

Efficient and friendly

We have three mortgages with the Suffolk and each year have contact with the mortgage team regarding various matters , they are always friendly and efficient in resolving matters. Reviewed on: 7th February 2023

Remortgages

Staff are always helpful and offer individualised solutions. Maximum efficiency when implementing offers. Great online operation. Reviewed on: 7th February 2023

Pro

The Society with outstanding people skills. Reviewed on: 7th February 2023

High rates, crazy termination clauses and difficult to deal with

We have found the Society difficult to deal with, you can’t do anything online, very slow at communicating, lots of errors in communications (like the wrong dates on mortgage statement) and the fees they have are extremely high in comparison to market rates. Reviewed on: 7th February 2023

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention. We are very sorry to hear about your recent experience with us. This is certainly not the service we strive for and we're sorry we didn't meet your expectations. Please be assured that we have conducted a full internal review following the mortgage statement error, after recognising and rectifying this as soon as possible for members. If you would like to discuss any specific issues further please do email us at [email protected]. Response date: 9th February 2023

Excellent People and Company.

Two years ago I applied for a mortgage with the then Ipswich Building Society now Suffolk Building Society. It was a thorough process but at all times I was kept properly informed by the person who was handling the application. I felt this person knew exactly what she was doing. At all times she was polite and pleasant to deal with. My application was successful. I would thoroughly recommend the Suffolk Building Society. It is a much more personal service, the people are very nice. Reviewed on: 7th February 2023

Do you have a different Suffolk Building Society, formerly Ipswich Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Nottingham Building Society 4.92 from 28 reviews
Tracker Rate Mortgage
from TSB 1.50 from 2 reviews
Tracker Rate Mortgage
from RBS 2.67 from 3 reviews

Want to see more from Suffolk Building Society, formerly Ipswich Building Society?

Savings
from Suffolk Building Society, formerly Ipswich Building Society 4.94 from 1746 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.90 from 4 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub