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Swiftcover: Car Insurance reviews

Name: Car Insurance
Rating: 3.26 (46 reviews)

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2.74

Based on 46 reviews, last reviewed 30th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

28%

30%

Latest highest rating:

5

Easy to set up, competitive, easy to manage Easy to set up, competitive, easy to manage Reviewed on: 23rd August 2024

Latest lowest rating:

1

Worst Customer service if you need to make a claim!!! Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew... Read more Reviewed on: 30th December 2024

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About this product

Swiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Swiftcover before, you too can write a short Swiftcover car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Swiftcover Car Insurance reviews (46)

Review of the Swiftcover, Car Insurance:

Would not recommend swift

I have had issues with swifts customer service being very poor and also there price for me to renew was exceptionally high considering i had no claims and as a current customer I expected the premium to stay the same or even better reduce instead it increased by almost 20% Reviewed on: 22nd August 2023

Cheaper than Tesco

I used Tesco for years for car insurance before realising I could get it so much cheaper with Swift Cover. In this case the Tesco saying of every little helps really didn't apply Reviewed on: 27th February 2017

Appalling customer service

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!! Reviewed on: 11th November 2016

About as much fun as reconstructive rectal surgery

I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to make it difficult for customers to call in. They are slow to reply to emails. Very bad experience dealing with this company and have since gone with the RAC who actually provided a much better deal which included breakdown cover. Reviewed on: 27th October 2016

simple

simple no hassle to use love the website and the ammendments I can make myself therefore saving money on administration fees Reviewed on: 16th October 2016

Swiftcover (AXA) AVOID

Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end. Reviewed on: 13th October 2016

Poor

Very difficult to get in touch with Reviewed on: 14th August 2016

Flexible and straightforward

Swiftcover have a good online portal for managing my policy, although some fees are higher than I'd like. Reviewed on: 14th August 2016

Excellent processes and customer service

I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and the representatives pleasant to deal with. Reviewed on: 1st August 2016

Car Insurance Reviewer

Easy to use company no problems so far Reviewed on: 18th July 2016

Car Insurance Reviewer

Slow, poor communication and took a year to deal with my claim. Terrible! Reviewed on: 14th July 2016

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Swiftcover: Car Insurance reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Swiftcover Car Insurance reviews (46)

Would not recommend swift

Cheaper than Tesco

Appalling customer service

About as much fun as reconstructive rectal surgery

simple

Swiftcover (AXA) AVOID

Poor

Flexible and straightforward

Excellent processes and customer service

Car Insurance Reviewer

Car Insurance Reviewer

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