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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.48 (528 reviews)

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2.48

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

Read all reviews See your review

About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Don't do it!

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Reviewed on: 9th December 2024

Damage repair still outstanding

It is now two weeks since I made my claim with Tesco Insurance, my car bumper was damaged when a van backed into it when parked outside my home. Details were exchanged and I made my claim with Tesco on 15th October. I was informed that their recommended body shop would be in touch to book it in for repair. Since then I have been constantly messed around by both the repair shop and Tesco, with the repair shop saying they have not received authorisation from Tesco, and Tesco saying they will look into it! I have phoned Tesco’s on most days trying to get this sorted but still my damaged car sits outside my home! Please do NOT EVER choose Tesco’s for your car insurance!! Reviewed on: 30th October 2022

Poor service rubbish

Gave the courtesy car after 15days its difficult to call them waiting the call to answer for more than 1hr and after you they answer your call they only said I WILL CALL YOU BACK but not they calling back on the next day you will call same scenario very stressful insurance and rubbish Reviewed on: 28th October 2022

Appalling Service

Involved in an accident over a month ago. I have continually chased and had to contact them. Appalling customer service. No customer support/care from them at all. Nearly 5 weeks and still no courtesy car or information on my car repairs! Do not recommend - steer clear! Reviewed on: 26th October 2022

Awful

Was involved in a hit and run. 9 days later I still have no courtesy car....! Nobody has called me to keep me updated on anything. I have had to chase everything myself. Communication is shocking. Would not recommend. Will be going with another insurer after this......! Reviewed on: 20th October 2022

great

good value - very happy with my quote and had for 2 years now thanks Reviewed on: 14th October 2022

Great customer services

I recently had to change my insurance a few times due to waiting for a new car. Customer services were so helpful and talked me through the process online so I didn’t incur a fee Reviewed on: 9th October 2022

Extremely Competitive

I used a comparison website and Tesco Insurance was the best for us and much cheaper than any our broker could offer. Like with our house insurance through Tesco, the website is easy to navigate and we are very satisfied with the service. Reviewed on: 6th October 2022

Unhelpful and additional hidden costs

With being a Tesco bank car insurance customer, I was hit with multiple hidden costs which I had to contact and go through multiple departments to get them removed Reviewed on: 26th September 2022

Awful, stressful and unprofessional

Impossible to arrange box for my grandson's car after I'd paid for the year. They admitted after hours of phone calls they were having problems with RTS fitting company but wouldn't cancel insurance. Deadlines missed to get box fitted, they assured me all would be well and it would happen Then I had email telling me insurance was being cancelled because box not fitted. Don't go near Tesco with a barge pole Reviewed on: 14th September 2022

Shit

Been with tesco 4 a number of years and now they want pics of all drivers licences front and back the paper part number log book every page surely it's against the law 2 be sending them via a email cause any1 can get in2 they system and use my details 4 other things also when I had a accident when some1 went in2 me they couldn't give 2 shits about my car or my injuries never going with this company again Reviewed on: 10th September 2022

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