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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.46 (531 reviews)

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2.46

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Year car insuranxe

They are a decent amount every year, however they do keep trying to up my policy for no reason apart from it being a new year. They will match what I find when I argue it though so this is why I have stayed with them. Reviewed on: 7th July 2019

Cheaper renewal quote

For the first time ever, I was offered a cheaper quote at renewal than I was last year. I compared to other offers online and this was still the cheapest- great result. Reviewed on: 7th July 2019

Great and quick service

Got a very good value car insurance super quick and friendly service Reviewed on: 6th July 2019

Great service whenever I needed help

Changed my name this year, and was helped through the process all the way by Tesco Bank. They also helped renew my insurance, get money off and update my wife's details too Reviewed on: 6th July 2019

Shoddy treatment for loyal customer

I’ve been with Tesco for 16 years and have only had need of their claims department twice in that time. The first time was when someone nearly wrote off my car; the second was when a van driver reversed into me without looking. The first time I claimed Tesco were fast and my opinion were very good and I was soon on the road within a month, so when the van driver reversed into me I was pretty confident in my insurance provider-WRONG. After two months of waiting, calling back to ask on the progress of my claim and sending emails that got ignored I was basically told I would have to stump the cost of the repair myself because it fell under my excess. Fair enough you might say, but I was told on the phone by the only competent and interested member of their team that they were going to hold the other party fully responsible for the damage to my car. I phoned up some weeks later and was told they were waiting on the other party to come to a compromise. The next time I phoned up about three weeks later I was told “They hadn’t hear from the third parties insurance company for weeks.” so what really was going on here? well one guess was I was getting very close to my renewal date and maybe Tesco wanted to keep me daggling on a hook because with a case still on going the company thought it was in its best interests to keep me in the dark so I would obediently renew because of the case. However like I told the young lady on the phone I’m not happy with Tesco giving me misinformation and as their premium for the next year is high I will no longer require their services. Her response was “sorry to hear you’re not happy” well folks after thousands of pounds spent on this company over the years I feel so much better hearing that. My advice is maybe Tesco are good when there is a large claim i.e. a write off when they see hundreds if not thousands can be gained from the other party, but loyalty isn’t their forte. Reviewed on: 4th July 2019

I would not recommend Tesco car insurance to anyone

Some of their staff can be rude and they are expensive and inflexible. Reviewed on: 3rd July 2019

10

Excellent, staff discount, collect clubcard points too Reviewed on: 3rd July 2019

Amazing Customer service!

I needed to change my cover from personal to business, and the staff recommended i do it online to save admin fee. she also offered to assist me while patiently waited for my slow computer to load up. I ended up getting refund on changing my policy. Friendly/amazing customer service would recommend to anyone. Tesco online account is also easy to use and user friendly. Keep up the good work Jubeda. Reviewed on: 25th June 2019

Terrible Service

Went to pay for my insurance and then change my vehicle. They took my card payment then gave me a quote of over £500 for my Jeep Wrangler. I decided to cancel my policy and asked for my card payment to be cancelled. They couldn't do that and wanted to refund it to another card they had on file. After speaking to a manager they can now make a payment back to my card but it will take 7-10 days. Terrible service and very unhelpful staff. I will never use or recommend them again. Reviewed on: 21st June 2019

Complete waste of money, incompetent, appalling service.

Absolutely appalling service I wouldn't give one star to but not possible. This has got to be the worst insurance organisation ever created that has left me constantly surrounded by total incompetence. The car number plates were cloned. This car then had a ding. Short story, Police came round, examined car and interviewed me. They reported that it was a cloned car and nothing to do with me. Eventually Tescos said it wasnt me. lots of worry. NOW 3 years later, have found out they have left the file open and it may effect future insurance. Save yourself AVOID at all cost. May be cheap, but if something goes wrong and you are NOT to blame, they dont care Reviewed on: 7th June 2019

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