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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.35

Based on 516 reviews, last reviewed 19th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

Attempt to tow away my car., why was I at fault.

There was an unsuccessful attempt to tow away my car which resulted in damage to the front end. I believe the keys were cloned and the alarms turned off. I paid an excess of £1,000 to a total garage bill of under £3,000. The car Audi S8 V10 had a £2K service and then 2 months later I traded it in for an Audi S8 D4. insurance was due on the D4 based non claims bonus based on 50 years no claims was reduced because I was "At Fault" for the attempted theft. HOW? This is just unfair, inequitable. I have pulled our house insurance and today Aug 27th 2024 my wife's car insurance. It was on repeat renewal and Tesco had not advised me this was due except to say the could not take the money. HSBC had sent me a new card. When I asked to cancel the insurance which had expired 3 days before Tesco said "We hope you are aware that it is illegal to drive a car without insurance". I told them, the truth, that I had parked the car on our land (so off-road) and SORNED it before the insurance expired. They charged me £4.10 to cancel the policy in the cooling off period. You can tell I have not cooled off yet. This is not Tesco people this is Tesco Policy from accountants; don't support them. Reviewed on: 27th August 2024

Happy with them

The prices seem fair and customer support staff have always been helpful. I decided to stay with them when I renewed my car insurance. Reviewed on: 24th August 2024

Took almost 2 years to resolve a car accident which...

Took almost 2 years to resolve a car accident which was frustrating. I would have liked more regular updates too. Submission of the car accident though was easy and customer service was excellent. Reviewed on: 23rd August 2024

Great prices, helpful company highly recommend

Great prices, helpful company highly recommend Reviewed on: 23rd August 2024

Stressless cover and cost.

Both the level of cover and the cost were really good. Customer service and choice was also excellent. Renewal time is always quite stressful but Tesco bank were great. Reviewed on: 23rd August 2024

Tesco online process to insure was fast and simple.

Tesco online process to insure was fast and simple. Great product value Reviewed on: 23rd August 2024

Easily changed over our car reg.

Easily changed over our car reg. very polite staff and phone manner. They are also very good at keeping you up to date with renewal which you don’t always get with insurance. Reviewed on: 23rd August 2024

Breakdown

I recently broke down. As annoying as it was, the assistance I got was great and I was recovered relatively quickly. Reviewed on: 23rd August 2024

Good to have an actual person to speak to if needed

Had issue with first car and finance company but Tesco were great and helped me sort out new policy. Only gripe would be they don’t have multi car option. Reviewed on: 23rd August 2024

Dreadful useless portal used to check progress of re...

Dreadful useless portal used to check progress of repair. Incomprehensible drivel with appalling use of the English language and often just wrong. lead time for repair indicated 8 weeks so tried to go elsewhere but then you don’t get courtesy car. Paint shop customer service sucked although quality if job satisfactory. system riddled with fault demand answered phone 1 time in 4. Under staffed office working with crap systems. Courtesy car was so slow I was scared to cross a dual carriageway never again Reviewed on: 8th August 2024

Black box insurance, easy to arrange fitting to new...

Black box insurance, easy to arrange fitting to new car after changing it Reviewed on: 8th August 2024

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