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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.36

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

competitive premiums for car insurance

Easy website to negate, most competitive premiums found on both comparison sites or going direct, on line visibility of policy and relevant documents Reviewed on: 4th September 2024

The worst ive ever dealt with tried to switch policy...

The worst ive ever dealt with tried to switch policy to a different car the new car was almost half the price of the old one with any other insurer yet tesco tell me ill have to pay the same price i agree and go online to set it up i then get told after finding out my price has gone uo ill need to pay 259 a month for a car that should be 99 so i devide to cancel they tell me 40 pound to cancel i agree they then tell me they are still going to take the money for the monthi would have paid for if not cancelling which essentially made my cancel fee 229 i would keep far away and let others know to do the same Reviewed on: 5th June 2024

Absolute thieves.

Absolute thieves. Had 3 years NCD my insurance went up from £600 to £1000. Then my car was stolen a few weeks ago by a 17 year old. My insurance then went up to £3000 a year. Cant get a straight answer out of them as to why. They contact you quick enough for extra money they want out of you, but you have to chase for weeks to get an update on your recovered stolen car. DO NOT GO WITH TESCO. Reviewed on: 3rd June 2024

Have had a Tesco car insurance for 3 years it's been...

Have had a Tesco car insurance for 3 years it's been brilliant Reviewed on: 13th May 2024

I waited 5 months from the time of my accident, to g...

I waited 5 months from the time of my accident, to get my car repaired. I was unable to trade it in, and lost over £2000 in value. Then when I finally sold it I found out on the last day the car was not put back together correctly and was unable to open the bonnet, and their repairer could not assist. Apalling service and professionalism, not worth the money. Will never ever use again.... Reviewed on: 11th May 2024

Charged more for a safer car park for my car!

I had to change my address as I had moved house. My car was on the street for parking in my old flat and in my new one it is in a private underground car park. I was being charged an addition £12 a month to my insurance because of this change? My boyfriend is saving £10 on his insurance and I am being charged £12 extra! When I phoned to ask how is this possible they said it’s because of so many factors they couldn’t even tell me one! Do not go with Tesco for car insurance! Reviewed on: 9th May 2024

Poor customer service.

Poor customer service. Poor communication. Poor service. I made a claim and it's taken 3 months to sort out. They do not chase 3rd parties, I had to do that with the garage. Car still not repaired properly. Tesco not accepting liability or responsibility. Unacceptable service from an insurance provider. Reviewed on: 12th April 2024

Quite difficult to deal with when making a claim

Quite difficult to deal with when making a claim - I wouldn’t recommend them for car insurance Reviewed on: 2nd April 2024

I like tesco insurance.

I like tesco insurance. You can get discount with club car. The customer service also nice. Reviewed on: 16th March 2024

Over 20 years no claims.

Over 20 years no claims. 10+yrs loyalty. Had a minor fender bender, my fault. Have been banned from taking out tesco car insurance policies in the future! Diabolical Reviewed on: 1st March 2024

I would like to complain about the customer service...

I would like to complain about the customer service I have had whilst trying to cancel my insurance with you. On the 22nd January 2024 I spoke with their live chat team. I wanted to know how I can cancel my insurance with you and what outstanding fines there would be. The reason I requested this information was due to the fact I currently pay £257 per month for my insurance with you, with the addition of £170 a month for top up miles. This equates to £427 per month on insurance which was not feasible and far too expensive. I was told the total cost of cancellation would be £68.83. With this information I looked for an alternate insurance provider where I was quoted and accepted a price of £232 per month. I had to act quickly as my next monthly payment of essentially £427 was due on the 6th of February. Yesterday, I spent a total of 50 minutes on the phone to your team and was told they could not give me a cancellation price for that current day as the automated calculations were not working. Therefore, they had to contact the cancellation team to calculate a quote manually. Today I was contacted and was told it would cost me £80 to cancel + £550 for my PCL. Although you have told me I can pay this using a payment plan, I am totally shocked and stressed due to the fact I was originally quoted £68 on the 22nd January by your team. I stressed this fact to your customer service team and they said "well they shouldn't have told you that". Reviewed on: 31st January 2024

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