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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.64 (527 reviews)

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2.48

Based on 527 reviews, last reviewed 23rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Complete and utter joke - do not insure your car wit... Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a c... Read more Reviewed on: 23rd November 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (527)

Review of the Tesco Bank, Car insurance:

money grabbers

i had a claim pending which i notified tesco my insurance policy was due for renewal a few weeks lateri was given a quote some £300 more than previous year so i assumed that they had taken the pending claim into account so i renewed my policy that was back in august 23. I have today received letter from tesco informing me to pay an additional £98 for my insurance to carry on,i phoned tesco to ask how they arrived at the renewal cost back in august and was given the answer that due to data protection they were unable to tell me.I find this ridiculous so i had to pay £98 which i can ill afford being a pensioner there was NO help or explanation from tesco and they will NOT get my custom next year.I feel tesco have treated me very badly and i shall tell everyone i speak to about my treatment given to me by tesco Reviewed on: 18th November 2023

Dreadful useless portal used to check progress of re...

Dreadful useless portal used to check progress of repair. Incomprehensible drivel with appalling use of the English language and often just wrong. lead time for repair indicated 8 weeks so tried to go elsewhere but then you don’t get courtesy car. Paint shop customer service sucked although quality if job satisfactory. system riddled with fault demand answered phone 1 time in 4. Under staffed office working with crap systems. Courtesy car was so slow I was scared to cross a dual carriageway never again Reviewed on: 8th August 2024

Black box insurance, easy to arrange fitting to new...

Black box insurance, easy to arrange fitting to new car after changing it Reviewed on: 8th August 2024

Excellent car insurance

From the moment I contacted Tesco insurance about the theft of my car, I was treated like a valued customer. The claim process was very easy. Communication was good throughout and text messages updating me about any messages. I was also able to submit any evidence plus various paperwork via a text link. Within 3 working days of submitting my claim, I received a text message saying I had an offer. The offer was very fair and actually more than I was expecting to be offered. Payment took one week to come through but apparently this was because the settlement amount was over £20k so had to go through manager approvals. Overall I’m very happy with the outcome to what was a terrible situation- no one wants to have their car stolen. Totally recommend Tesco and so grateful to them for the way in which they handled my claim. Reviewed on: 31st July 2024

The worst claims process ever, customer service is n...

The worst claims process ever, customer service is non existent, still no sign of my car being fixed after 10 days and won’t give you a courtesy car until they’ve got yours in the garage. Use direct line, might be more expensive but the service is super quick Reviewed on: 23rd July 2024

Dreadful customer service from Tesco and their claim...

Dreadful customer service from Tesco and their claims adjusters Reviewed on: 10th July 2024

Disgusting shocking call centre useless

Disgusting. Customer Service zero. When call the call centre no managers or supervisors available. Will ring you back no one does. Errors and conflicting information given by every operative. Car insurance automatic renewal DONT they do not carry forwards all previous details. Absolutely shocking service. Reviewed on: 2nd July 2024

Avoid at all costs

Absolutely heartbroken over my vehicle and the way my case has been handled. Still had the good grace to send a thank you card because I’m good natured but stabbed me in the back in the end. I don’t recommend. Disparities. Inconsistencies. Intel shocking. Very stressful experience and the end result wasn’t great either. Very unprofessional behaviour became apparent after the claim. Reviewed on: 20th June 2024

Cheap car insurance!

Cheap car insurance and easy to set up. Reviewed on: 15th June 2024

My tesco bank

I like the way they let you pay monthly, very good service Reviewed on: 14th June 2024

Really poor claims handling.

Really poor claims handling. Bungled my non-fault claim from beginning to end. Had to constantly contact for updates and repeat my story each time. Claim wasn't logged correctly initially meaning repairs weren't arranged promptly and was without courtesy car. Then they arranged for and sent for collection of my car whilst I was on holiday despite me specifically telling them the dates I was away meaning I had to to deal with yet more calls whilst on holiday!! Asked to log a complaint officially, which I did over the phone but this was never acknowledged nor any further action taken. And now my renewal is due, and the premium is nearly 50% higher. Cannot wait to take my business elsewhere frankly. Reviewed on: 11th June 2024

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