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Tesco Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.75 (114 reviews)

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2.48

Based on 114 reviews, last reviewed 12th May 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Relief at the excellent service received from Tesco. My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He wa... Read more Reviewed on: 19th December 2024

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

As a homeowner, your biggest asset is likely to be your home. Therefore, finding a robust home insurance policy is vital and you want to be confident that your provider is reputable. At Smart Money People, we want to make this process easier for you. We collect Tesco Bank home insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers separate buildings and contents policies or a combination of the two. Choose from a variety of optional extras to add additional security to your policy. Clubcard members can secure a discount on both the policy price and renewal price.

If you’re looking for a new provider, check out our Tesco Bank home insurance reviews. Find out what policyholders have to say about their experience with Tesco Bank. Learn more about the discounts available for Clubcard holders and whether these savings are worthwhile. Our reviews can help you decide if Tesco Bank is the right provider for you.

Have you had a home insurance policy with Tesco Bank? Share your experience with others by leaving a Tesco Bank home insurance review on Smart Money People. Was the sign-up process simple, or did it perhaps take longer than you expected? Remember to include whether you opted for buildings or contents insurance or a combination. Are you a Clubcard member, and if so, were you satisfied with the discount you received? Did you need to make a claim on your policy, and if so, how well was it handled? Would you recommend Tesco Bank to a family member or friend?

Whether good or bad, write a Tesco Bank home insurance review today. Together, we can help people like you make better decisions.

Tesco Bank Home Insurance reviews (114)

Review of the Tesco Bank, Home Insurance:

Building and contents

Been with TB for a number of years and happy with their service but one must check the renewal price against their Web site before accepting. Reviewed on: 12th November 2019

Great until you want to claim

Full of praise until you want to claim ,come up with every excuse possible wind not strong enough rain not enough STAY CLEAR Reviewed on: 14th December 2021

Queries about possible changes to policy

I recently called about my Tesco Bank Home Insurance because we were "thinking about" a holiday away for over 60 days. The emphasis is on the "thinking about". I was told by the advisor that he would call me back the next day or on the Monday after the weekend. However, a week later I hadn't heard back but assumed he was busy and decided to give him a further few days. I then received an email saying my policy would be cancelled in 7 days. I called them, only to find that because I had told them "I would be away for over 60 days" (wrong) that they would cancel the policy. At the moment this is under review because I explained that it was only a query, not fact. Perhaps if the advisor had listened to my query first they wouldn't have made that mistake. I am having second thoughts about using them now so we will have to see how this goes over the next week or so. Reviewed on: 16th August 2021

Home Insurance Emergency Cover

Apparently a shower that does not turn off is not considered an emergency. So we can either run the shower permanently and risk flooding (not to mention the waste of precious water) or we can switch off the water supply to our property in today’s 30 degrees heat ! So my advice would be don’t pay for the Emergency Cover because I think, like us, you will find a very limited interruption of what an “emergency” is when you come to claim. Reviewed on: 26th July 2021

Expensive

Received my renewal which was massive. So I did another comparison with tesco as a new customer. The quote came in £550 cheaper for the exact same cover. So I called them cancelled the existing cover set up a new policy like for like and saved £550. Reviewed on: 16th January 2021

amazing service

We have had Tesco Home Insurance for a couple of years now and this year we took Emergency cover as an extra. So delighted we did. We had a blocked toilet and so rang Home Manager . They took details of our predicament and arranged for an engineer to call. Metro Rod arrived within the hour and provided a wonderful service. Happy knowledgeable guys, very professional and dutifully unblocked our toilet. Thank you very much. Reviewed on: 8th January 2021

DISGUSTING SERVICE

I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away offering no advice or offer to arrange a quote AXA then REFUSED TO PAY A MEASELY £100 TOWARDS THE £3100 I paid British gas to replace my boiler as they said mine had not been maintained correctly even though they asked for no proof! British gas quoted me on saturday and installed on tuesday and done everything exactly as agreed to a fine art absolutely disgusting service and a disgrace i hope AXA read this and it costs you more than it cost me never was about money it was principle Reviewed on: 13th October 2020

DO NOT GO THERE!!!

One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have been told to call another company who are finalising it, but, as i rightly pointed out, my contract is with Tesco so it is not for me to be calling anyone else. Also, i am awaiting a replacement email, as the original one stated my excess at £800, it is actually £50 - apparently it was a typing error on the draft document! Inefficient, confused, uninterested - that is the only way i can describe this poor excuse of an Insurance Company. I think they should stick to being a supermarket - i award them 3 stars for that! Reviewed on: 25th September 2020

company strategy is to mug their customers

be aware of the auto renew that tesco hide in the small print "sold as making life easy for you" in fact the renewal price for me was 75% more expensive that searching again for building and contents insurance a fresh . Customers service is inline with most insurers in that we really really really value your call in real live that means for me an average waiting time of 45 mins on the phone . which may be fine for yourself but not for me . Tesco's policy of trying to obtain your card details for their system is in my view bordering on a scam . the process on having to create an online account to view your building and contents insurance policy documents should not mean having to registry your debt card details !! and lastly and not really relevant here the idea of giving money for a Tesco card to get a discount on their products really . this was tried by companies in the 18-19 century paying workers with tokens to buy from the business . just think a little before jumping in who sets what products to be discounted on and what type of products will be offered premium priced branded goods you would never buy , discount vouchers for your next holiday !!!! Reviewed on: 21st September 2020

Excellent Value Home Insurance

I have had Home Insurance from Tesco for several years and has been very competitive and with reasonable value. Reviewed on: 15th September 2020

Renewal Error

Absolutely awful experience with Tesco. There was a renewal error on my account where the payment wasn't taken on an expired card. The way it was handled was beyond appalling and I will not be going back to them or shopping in their stores ever again. Reviewed on: 10th July 2020

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