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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.81 (117 reviews)

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2.62

Based on 117 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

14%

48%

Latest highest rating:

5

Really happy with year on year price Really happy with year on year price Reviewed on: 7th September 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (117)

Customer service

Excellent customer service with no problem too big or small. Reviewed on: 2nd August 2019

Appalling customer service and management of my claim

We had to make a claim on our home insurance after a car drove into our house. I have been shocked and appalled by how badly the claim has been handled. It has made an already stressful situation more stressful than necessary. The level of customer service is atrocious. I would never get this product again! Reviewed on: 18th April 2019

Absurd price hike

I have been a Tesco home insurance customer for over 10 years and when I bought the policy for the first time, it was great value for money. Because of my trust in them, I did not realised that my premiums have gone sky high, over £80 a month, my fault for not checking. When I confronted them, they could not care less and on to top it up, I have to pay £170 cancellation. I went back to their website, to try to get a quote, out of curiosity and to my surprise, a new quote was only £17 a month. These people do not give a rat’s arse about loyal customers. Never again, I will be buying anything from them. Reviewed on: 16th April 2019

Frozen food excess

Phoned today to make a claim as my fridge freezer full of Christmas food has stopped working, apparently have £200 excess to pay!! It'll cost around that to replace goods Reviewed on: 14th December 2018

VERy GOOD

I found It very good. that people will find it very good to join. Reviewed on: 30th November 2018

Tesco acts in an immoral way

We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam. Reviewed on: 23rd November 2018

Good value

Good value and easy to arrange. would recommend Reviewed on: 31st August 2018

Easy and great cover

I liked the wording of there policy as covered all I needed and at a reasonable price. Did not give 5 stars as never received the tesco club card points. Reviewed on: 17th July 2018

13 months and claim still unresolved!

May 2017 and a pipe burst in my mother's home. The damage was extensive. The repairs required were a joinery repair. Some plastering, a redecorate and new carpets. To date the decorating and carpets have still yet to be done! Cunningham Lindsey who act on Tescos behalf have been absolutely dire, ignoring emails. All excess matters were met and settled. A really poor service and set up. We are now going to involve the Financial Ombudsman. Reviewed on: 25th June 2018

Great until you need to make a claim

After paying insurance faithfully each month, I tried to claim for damage due to stormy weather. They dragged things on for months trying to disclaim every point. Even after speaking to my contractor, they twisted his words and are refusing to pay out. Disgusted at the way we were treated and the poor outcome. Reviewed on: 30th May 2018

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